Retail Driver - Central London (36 Hours)

Majestic Wines Warehouse Limited; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join Majestic Wines as a Driver in Central London. This role involves managing delivery processes while providing outstanding customer service. Suitable candidates will have a full driving license and a commitment to delivering excellent experiences. Enjoy benefits like performance bonuses and comprehensive training.

Benefits

Uncapped quarterly performance bonus

Up to 20% staff discount

29 days holiday including public and bank holidays

Life Assurance (2x annual salary)

Access to Retail Trust and discounts

Contributory Company Pension Plan

Incentives for trips and prizes

Career development opportunities

Full training for the first 3 months

Qualifications

• Full UK/EU/EEA manual driving licence for at least 12 months.
• Able to carry up to 18kg (2 wine boxes).
• Confident driving in Central London.

Responsibilities

• Manage end-to-end delivery process and ensure excellent customer service.
• Pick deliveries and load the van.
• Maintain the van's cleanliness and compliance.

Skills

Time management

Customer service

Problem solving

Job description

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Fancy joining the UK’s number one Wine Specialist?

We are looking for an experienced, committed and customer-centric driver to work within our Central London stores

The Role

As a Majestic Wine Driver, you get the opportunity to meet and talk to different customers every day. That’s why this role is about much more than just driving: it’s about managing the end-to-end delivery process. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

Job Specifics:

• Contract: Permanent

• Hours: 36 Per Week

• Salary: £12.21 per hour

• Location: Flexible - with travel to the following stores Covent Garden, Islington, Vauxhall, Marylebone, St John’s Wood

Key Responsibilities

• Be the face of Majestic to our delivery customers, ensuring excellent customer service and experience

• Picking deliveries and loading the van

• Ensure the van is maintained to a high standard. You take pride in the van by ensuring it is clean and all compliance checks are carried out in a timely manner

• Delivery into the customer’s house, work place or venue with a smile and a helpful attitude (which can include flights of stairs!)

• Clear communication with customers to book in deliveries and to provide them with an update on delivery time slot

• Constantly finding ways to be more efficient with the driving time, understanding the cost impact on inefficient delivery runs

• Be an ambassador for Majestic whilst driving. You must be able to drive confidently and safely

Knowledge & Skills Required

• Hold a full UK/EU/EEA manual driving licence for at least 12 months with no more than 6 penalty points

• Be able and comfortable with carrying up to 18kg weight (equivalent of 2 wine boxes)

• Confident in driving in Central London

• Excellent time-management, delegation and problem-solving skills

• Be able to deliver exceptional customer experience & service to every single customer every time

• A positive can-do attitude with a passion for seeing problems through to solutions

What is in it for you:

• Uncapped quarterly performance bonus

• Up to 20% staff discount

• 29 days holiday (prorated for part time contracts), including public and bank holidays

• Life Assurance (Worth 2x your annual salary)

• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line

• Contributory Company Pension Plan

• The opportunity to win fantastic incentives such as trips abroad & prizes

• Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes

• Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.

We look forward to receiving your application! Together we are Majestic! #TWAM

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

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