Retail Driver

Majestic Wines Warehouse Limited; City of Westminster; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Staff discount 20%

Holiday 29 days

Life assurance

Retail Trust benefits

Pension plan

Career development

Training provided

Job summary

Majestic Wines Warehouse Limited in London is seeking an experienced Majestic Wine Driver to join our Covent Garden team. This role goes beyond driving, delivering an outstanding shopping experience and acting as an ambassador for the store.

You will be responsible for delivering wine to customers, loading the van, and maintaining vehicle standards while providing friendly, efficient service in a busy central London environment.

Qualifications

• Hold a full UK, manual driving licence for at least 12 months with no more than 6 penalty points.
• Be able and comfortable with carrying up to 18kg weight (equivalent of 2 wine boxes).
• Confident in driving in Central London.
• Excellent time-management, delegation and problem-solving skills.
• Be able to deliver exceptional customer experience & service to every single customer every time.
• A positive can-do attitude with a passion for seeing problems through to solutions.

Responsibilities

• Be the face of Majestic to our delivery customers, ensuring excellent customer service and experience.
• Picking deliveries and loading the van.
• Ensure the van is maintained to a high standard. You take pride in the van by ensuring it is clean and all compliance checks are carried out in a timely manner.
• Delivery into the customer’s house, work place or venue with a smile and a helpful attitude.
• Clear communication with customers to book in deliveries and to provide them with an update on delivery time slot.
• Constantly finding ways to be more efficient with the driving time, understanding the cost impact on inefficient delivery runs.
• Be an ambassador for Majestic whilst driving. You must be able to drive confidently and safely.

Skills

Driving

Customer service

Time management

Problem solving

Communication

Job description

Fancy joining the UK’s number one Wine Specialist?

We are looking for an experienced, committed and customer-centric driver to work within our Central London stores, based in Covent Garden.

The Role

As a Majestic Wine Driver, you get the opportunity to meet and talk to different customers every day. That’s why this role is about much more than just driving: it’s about managing the end-to-end delivery process. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

Job Specifics:

• Contract: Fixed Term until 24/12/2026
• Hours: 36 Per Week
• Salary: £13.92 per hour
• Location: Covent Garden

Key Responsibilities

• Be the face of Majestic to our delivery customers, ensuring excellent customer service and experience
• Picking deliveries and loading the van
• Ensure the van is maintained to a high standard. You take pride in the van by ensuring it is clean and all compliance checks are carried out in a timely manner
• Delivery into the customer’s house, work place or venue with a smile and a helpful attitude (which can include flights of stairs!)
• Clear communication with customers to book in deliveries and to provide them with an update on delivery time slot
• Constantly finding ways to be more efficient with the driving time, understanding the cost impact on inefficient delivery runs
• Be an ambassador for Majestic whilst driving. You must be able to drive confidently and safely

Knowledge & Skills Required

• Hold a full UK, manual driving licence for at least 12 months with no more than 6 penalty points
• Be able and comfortable with carrying up to 18kg weight (equivalent of 2 wine boxes)
• Confident in driving in Central London
• Excellent time-management, delegation and problem-solving skills
• Be able to deliver exceptional customer experience & service to every single customer every time
• A positive can-do attitude with a passion for seeing problems through to solutions

What is in it for you:

• Up to 20% staff discount
• 29 days holiday (prorated for part time contracts), including public and bank holidays
• Life Assurance (Worth 2x your annual salary)
• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
• Contributory Company Pension Plan
• Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes
• Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.