Retail Sales Assistant/Driver

Majestic Wines Warehouse Limited; Greater London; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Staff discount up to 20%

Career development opportunities

Uniform provided

Retail Trust benefits

Job summary

Majestic Wine Group is seeking a dynamic Flex Sales Assistant for the London area to support store teams, drive sales and deliver outstanding customer service. You will be a key holder, capable of working across stores in London, including evenings and weekends, and comfortable driving a company van.

A full UK manual licence held 12+ months is essential, with a 24-hour per week contract. You will help maintain store standards, assist with deliveries and stock, and look to grow in product

Qualifications

• Must be able to work evenings and weekends.
• Full UK, manual transmission driving licence held for at least 12 months with no more than 6 penalty points.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.

Responsibilities

• Drive store performance by maximising sales opportunities and supporting the team to meet targets.
• Deliver exceptional customer service to drive growth through loyalty and repeat purchases.
• Act as an ambassador for the store, providing VIP concierge service and proactive product tastings updates.
• Sell the story, share passion for our range and continually learn about our products to support selling and WSET qualifications.
• Take ownership for wine knowledge and store appearance both internally and externally.
• Participate in day-to-day operations including stock deliveries, merchandising, and customer calls to drive sales.
• Identify opportunities to improve operational efficiency and feedback ideas to the team.
• Remain compliant, safe and trained to meet internal policies and procedures.

Skills

Time management

Customer service

Team work

Problem solving

Communication

Wine knowledge

Driving licence

Resilience

Adaptability

Self-motivation

Education

WSET Level 2

Job description

Fancy joining the UK’s number one Wine Specialist?

The Majestic Wine London Flex Team are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!

The Role

As a Flex Sales Assistant you’ll be supporting the store teams with driving sales performance and the day-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.

Job Specifics:

• Contract: Permanent

• Location: North East London

• Hours: 24 Hours Per Week

• Must be able to work evenings and weekends

• Driving is a key part of this position so being comfortable driving one of our company vans is essential. We will not accept candidates without a full UK manual driver's license (held for at least 12 months) for this position.

• Grade: 2

• Salary -£15,862.08

• Flexibility: As a member of the London Flex team, a high level of flexibility, especially geographically, is required. The expectation is you are available to work across different stores in London based on demands and business requirements.

Key Responsibilities

At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

Therefore, we are looking for people who:

• Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery

• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases

• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.

• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.

• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.

• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally

• Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.

• Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together

• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.

• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.

• As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

Knowledge & Skills Required

• Excellent time-management, delegation and problem-solving skills

• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer

• Self-motivated, able to thrive when working alone and as part of a team

• A can-do attitude with a passion for seeing problems through to solutions

• Adaptable and resilient to meet the ever-changing demands of our business

• Excellent communication and time management skills

• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications

• Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points

What is in it for you:

• Up to 20% staff discount

• Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!

• Uniform provided

• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.

Who are we?

Majestic Wine Group is the UK’s largest end-to-end wines and spirits specialist, operating across retail, on-trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on-trade supply network and a growing wine bar estate, Majestic is focused on curating a high-quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.