Retail Doorperson

JR United Kingdom; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Retail Doorperson to enhance guest experiences. This role involves managing arrivals and departures, addressing guest needs, and promoting services. The position offers competitive pay, generous benefits, and opportunities for career development in a celebrated environment.

Benefits

Competitive salary + paid overtime

Discretionary annual bonus up to 5%

Generous store and restaurant discount

Subsidised staff restaurant

28 days paid holiday + extra days off

Defined development scheme

Exclusive staff shop sale invitation

Annual staff party invitation

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to handle guest requests and complaints courteously.
• Strong communication skills and a professional appearance.

Responsibilities

• Manage the guest experience upon arrival and departure.
• Handle requests, queries, comments, and complaints promptly.
• Promote Fortnum’s services while interacting with guests.

Skills

Customer Service

Communication

Problem Solving

Job description

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First founded in London’s Piccadilly in 1707, we are proud to have remained an essential destination for anyone in search of extraordinary food, exceptional service and joy-giving things ever since. Everyone remembers their first encounter with us, and no wonder – over our centuries of history, we have been committed to delivering a sense of pleasure to anyone who walks through our doors.

Fortnum and Mason is on the lookout for a Retail Doorperson - a role that plays a pivotal role in creating unforgettable experiences for our guests.

Further to this, our successful candidate will:

• Manage the guest experience upon arrival and departure in line with our brand values and expectations
• Ensure guest exceptions are exceeded through handling all requests, queries, comments and complaints in a courteous and prompt manner
• Greet arriving guests from their cars / taxis and provide assistance where appropriate. This may include carefully assisting with the handling of luggage and other belongings.
• Arrange taxis for departing guests and provide directions if required.
• Whilst interacting with guests, promote Fortnum’s services and special store moments
• Ensure your personal appearance is in line with Fortnum’s standards, including wearing our uniform in line with role specification.

In return, we offer fabulous benefits:

• A competitive salary + paid overtime
• Discretionary annual bonus of up to 5% of annual salary
• A generous store and restaurant discount
• A subsidised staff restaurant which uses Fortnum’s ingredients
• 28 days paid holiday (inc. bank holidays) a year, an extra day off for your birthday AND 5 extra wellbeing days off (post probation)
• Defined development scheme to grow your career
• An exclusive invitation to our legendary 'Staff Shop Sale'
• Invitation to our annual staff party
• The opportunity to work for a multi-channel company that put digital first to better our ways of working

* And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years.

Our Commitment to Inclusivity

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.