Retail Director - Global

ELEMIS; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A luxury skincare company is seeking a Retail Strategy Leader in London to head the retail and wholesale channel. You will shape the global retail strategy, enhance customer experiences, and drive sales across various retail partners. Candidates should excel in partnership building and possess strong operational capabilities. The role offers generous benefits including staff discounts, wellness programs, and a pension scheme.

Benefits

Generous Staff Discount

Excellent well-being policies

Company Pension Scheme

Bonus/Commission Scheme

Healthcare Cash Plan

Employee Assistance Programme

Cycle to Work Scheme

Qualifications

• Proven experience in leading commercial partnerships.
• Demonstrated success in optimizing retail operations.
• Deep understanding of luxury customer expectations.

Responsibilities

• Shape and expand the global retail strategy.
• Build and nurture relationships with stakeholders.
• Drive sales and profitability across retail channels.

Skills

Leading high performing cross functional teams

Strong commercial partnership with retail partners

Excellent negotiation ability

Customer centricity

Operational excellence

Job description

Department: Retail

Location: Head Office, London

Description

To lead the retail and wholesale channel strategy with full accountability for sales, service, execution, and profitability across owned stores and retail partners, while ensuring a premium, omnichannel customer experience aligned with the Elemis brand Strategy.

Key Responsibilities

• Strategic Leadership: Shape and expand the global retail strategy - translate high-level business goals into tactical retail plans.
• Relationship Building & Stakeholder Management: build and nurture strong relationships with internal teams, retail partners, franchisees, and luxury department stores.
• Commercial Acumen: Champion omnichannel execution: store-to-online services, clienteling, and loyalty integration whilst scaling retail footprint profitably, including new market entry, flagship development, and retail partner expansion.
• Retail Operations Excellence: Proven experience in optimizing in-store execution, operations, and staffing models across diverse markets.
• Customer-Centric Mindset: Ensure world-class premium service standards and customer experience. Deep understanding of luxury customer expectations and behaviours, with a focus on delivering elevated, personalised service & clienteling.
• Brand Stewardship: consistent global brand expression in all physical retail environments, including visual merchandising, store design, and training programs to uphold brand equity.
• Global Market Knowledge: navigate multinational retail environments, adapting strategy to local consumer behaviours and market conditions. Deep understanding of regional compliance, consumer trends, and partner models.
• Leadership & Team Development: motivate & develop high-performing teams across geographies, instilling a culture of excellence, agility, and continuous improvement.
• Innovation & Agility: embrace new technologies and retail formats (e.g., omnichannel, pop-ups, spa integrations). Pivot to changing consumer expectations and competitive pressures.
• Results-Oriented Execution: deliver measurable growth & market share gains. Launch new stores, optimise existing retail operations, and drive exponential growth in retail mix.
  
  

Skills, Knowledge and Expertise

• Managing, developing and inspiring high performing cross functional teams.
• Demonstrated success in leading commercial partnership with our retail partners and delivering high growth ambition
• Delivered best in class operational excellence across multiple touch points in luxury space, less customers, more time, executing the brand journey to deliver, loyalty and higher spend
• Strong experience with retail commercial levers in store and with partners.
• Excellent Partnership building – professional, credible, articulate communicator, gravitas
• Excellent negotiation ability
• Customer centricity – the customer is at the heart of everything we do
• Comfortable leading transformation
• Resilient and adaptable
• Operational excellence
  
  

Benefits

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type