Retail Deputy Store Manager

ScS; Carlisle; On-site; GBP 26,000 - 40,000; Full time

Job summary

A leading sofa specialist in Carlisle is seeking a Retail Deputy Store Manager to support store operations and enhance customer service. You will coach the team, ensure high standards of presentation, and drive performance. Competitive salary of £26,650, with OTE of £40,000 and numerous employee benefits including discounts and health plans. Ideal candidates will have strong leadership skills and a passion for customer satisfaction.

Benefits

Sodexo employee benefits

Generous holiday allowance

Career progression

Discount on ScS Furniture and Flooring

Cycle to Work scheme

Qualifications

• Enthusiasm and passion to drive the business forward.
• Experience in leading and motivating a sales team.
• Strong interpersonal skills to build relationships.

Responsibilities

• Support the Store Manager in daily operations.
• Coach and develop the store team.
• Deliver exceptional customer service.

Skills

Customer focus

Excellent communication skills

Leadership experience

Sales motivation

Coaching ability

Education

GCSE

Job description

Job Description:

Job information Retail Deputy Store Manager from the Company ScS, this latest Retail Deputy Store Manager job vacancy is located in the city Carlisle CA located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE .

Job Responsibility:

We're looking for a Deputy Manager to join us at our new store in Carlisle. This is an exciting time for ScS and a brilliant opportunity for the right person to support in our brand new Store. As a ScS Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day to day operations of the store and leading in their absence. You'll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You'll also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love.

What does the role involve?

• Leading by example and role modelling the ScS company values and behaviours to inspire the team to perform to be their best
• Continuously coaching to develop and improve colleagues' performance by carrying out regular performance reviews
• Ensuring expert knowledge throughout the store team on ScS Flooring and Furniture, holding regular training sessions on all products and services
• Supporting the recruitment, onboarding, management and development of the team
• Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
• Supporting colleagues with customer orders and finance applications
• Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
• Continuously identifying opportunities to make improvements which will optimise the operational running of the store
• Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
• Ensuring that all colleagues are accountable for branch audit, banking and finance checks

What qualities are we looking for?

• Enthusiasm and passion to drive the business forward and personally succeed
• Customer focus with a passion for delivering first class customer service
• Excellent communication and interpersonal skills
• The ability to drive performance and manage difficult conversations when needed
• A desire to learn, grow and progress
• Inquisitive, ever-questioning and ever-improving
• Friendly, flexible, reliable, honest and a strong work ethic
• A real people person - the ability to build strong relationships with your team, our customers, colleagues and leadership team
• Experience in leading, motivating and coaching a successful sales team

What's in it for you?

• Basic salary of £26,650 plus an OTE of £40,000
• Sodexo employee benefits platform - access to 100s of high street discounts and more - holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Competitions and incentives
• Generous holiday allowance
• Medicash - low cost health plans
• Virtual GP - Access to a GP service 24/7
• Career progression
• Access to our dedicated Employee Assistance Programme - to give you free access to advice and information on a range of topics
• Share Incentive Plan
• Salary finance scheme
• Discount on ScS Furniture and Flooring
• Pension
• Cycle to Work scheme
• Long service awards

About ScS

We are one of the UK's leading sofa specialists, and you can find us on numerous retail parks all over the country. We have over 100 retail stores, serviced by 9 distribution centres, a Digital Hub based in Coventry and a support centre based in Sunderland. For over a century, ScS has been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice. Our primary product focus helping customers to create the home they'll love and that's where you come in… At ScS, we are committed to fostering an inclusive and equitable workplace where everyone feels valued and respected. We believe that diversity in our workforce strengthens our company, sparks innovation, and drives success. We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender, age, religion, disability, sexual orientation, and veteran status.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Our aim is to create a supportive environment where every team member has the opportunity to reach their full potential and contribute to our shared goals.