Retail Deputy ManagerBristol, Vereinigtes Königreichvor OrtBristol, Vereinigtes Königreich

TN United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic leader to inspire and develop a retail team in Bristol. This role involves driving customer satisfaction and loyalty through effective team management and operational excellence. With a focus on exceeding sales targets, the successful candidate will leverage the latest technology and tools to enhance team performance. Enjoy competitive salary benefits, including a commission scheme, and a supportive environment that values your personal and professional growth. If you are passionate about retail and leading by example, this opportunity is perfect for you.

Benefits

Holiday Benefits

Health and Wellbeing Support

Inclusive Environment

Recognition as a Disability Confident Company

Investment in Development

Qualifications

• Passionate about leading by example and delivering excellent customer service.
• Skilled in coaching, developing, and performance managing a team.

Responsibilities

• Lead by example and inspire your team while embracing change.
• Drive your team to exceed sales and service objectives.

Skills

Team Leadership

Customer Service Excellence

Coaching and Development

Operational Management

Sales Target Achievement

Job description

Job Description

ABOUT THE JOB

• Lead by example and role model company values to inspire your team while embracing change and rising to the challenges of this role.
• Support and develop your team to be proactive, investigate and resolve questions or complaints. Take ownership if things don’t go quite right.
• Assist the Retail Manager with recruiting and retaining top talent while maintaining a positive work environment.
• Utilize customer feedback and insights to identify trends, challenge existing processes, and find new ways to improve customer satisfaction and loyalty, thereby growing the business.
• Leverage the latest technology and tools provided by TUI to coach, develop, and performance-manage your team, setting high standards that drive engagement.
• Ensure the store operates efficiently and achieves operational excellence within company guidelines.
• Drive your team to exceed sales and service objectives, often referred to as ‘Smashing your Targets’ in Retail.

ABOUT YOU

• Passionate about leading by example and delivering excellent customer service.
• A confident, fun motivator with the drive to exceed targets and overcome challenges.
• Skilled in coaching, developing, and performance managing a team to retain talent.
• Possess a fair and inclusive management style, recognizing that our people are our most valuable asset.
• Organized, responsible, and proud of your work and personal development.
• Confident in balancing accounts, complying with company policies, and supporting store management in all aspects of store operations.
• Flexible to work variable shift patterns, including evenings and weekends, with shifts typically shared 4 weeks in advance.

OUR OFFER

• Enjoy fantastic holiday benefits, including discounts, special offers, and the option to purchase additional ‘TUI time off’.
• Competitive salary complemented by a commission scheme rewarding exceeding targets and discretionary bonuses.
• Access to Health and Wellbeing support across five key areas: Financial, Health, Social, Community, and Career.
• An inclusive environment fostering a Culture of Care.
• Recognition as a Disability Confident Committed Company.
• Investment in your development, starting with an interactive web-based workbook alongside your store induction.

We celebrate your uniqueness and aim to inspire the future of travel. For more on our Diversity & Inclusion initiatives, please visit our website. If you need further information about this opportunity, please contact us via email.