Retail Deputy Manager

The Works; Plymouth; On-site; GBP 25,000 - 35,000; Part time

Job summary

A leading retail company seeks a Retail Deputy Manager to oversee store operations and foster a creative and engaging customer experience. This role involves team leadership, achieving sales targets, and maintaining high standards in a welcoming environment. With numerous perks and opportunities for growth, this position is ideal for those passionate about retail and customer service.

Benefits

25% Colleague Discount

Holiday: 33 days including bank holidays

MyWorks: Access to online discounts

Can-Do Academy for skills development

Wagestream: Access to wages early

Employee Assistance Programme

Healthcare Cash Plan

Long service awards

Pension and life assurance

Cycle to Work scheme

Qualifications

• Excellent people skills for team management.
• Ability to drive retail sales and meet KPIs.
• Expertise in product merchandising.

Responsibilities

• Responsible for team leadership in the absence of the Store Manager.
• Drive retail sales through outstanding customer experiences.
• Maintain visual standards and merchandising in the store.

Skills

Positivity

Creativity

Passion for brand

Multitasking

Stock Management

Job description

Retail Deputy Manager

18 hour contract

Why The Works?

10th Best Big Company to Work For 2024 - 'Best Companies'

We don't just sell products. We inspire reading, learning, creativity, and play.

You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member's memory. You never know who someone will become. So, with your passion and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.

Become a Retail Deputy Manager

As a Retail Deputy Manager, you'll help keep your store running smoothly, working alongside the Store Manager. Leading by example, you'll help your team unlock their potential by inspiring customers to read, learn, create, and play more—through creating unforgettable moments, smiles, and products to cherish. Taking the helm when the Store Manager is unavailable, you'll be responsible for the team, store standards, customer experience, and sales targets. We see our Team Leaders and Deputy Managers as future Store Managers, and we will support your personal development and career growth.

Your mission

• Stand in for the Store Manager, taking responsibility for all metrics and the team when they're away.
• Foster a store atmosphere that's enjoyable, welcoming, and inclusive.
• Drive retail sales and achieve high performance across all KPIs.
• Maintain excellent standards and merchandising, ensuring the store looks its best.
• Lead and coach the team to provide an outstanding retail experience, utilizing your product knowledge and charm.
• Be a merchandising expert, placing products effectively in both planogrammed and non-planogrammed spaces.

Skills / Behaviours that will set you apart

• Genuine and Authentic: Your positivity, creativity, and passion for our brand shine through. Your helpful recommendations make customers’ day!
• Resilient Champion: You handle a fast-paced retail environment with ease, multitasking like a pro.
• Stock Management Guru: You excel at sorting, pricing, and merchandising deliveries with confidence.

Being a great leader

As a leader with excellent people skills, you'll create a team that feels more like a family.

• Inspire and motivate your team in line with our values and purpose.
• Lead your team to reach their potential and help your store excel.
• Collaborate with support departments and peers, providing constructive feedback.
• Support your team's well-being and aspirations, engaging in meaningful conversations about performance and career growth.

Our PERKS really are 'The Works'

• 25% Colleague Discount! Plus, exclusive Double Discount days!
• MyWorks: Access online discounts across various retailers, holidays, utilities, tech, and more.
• Holiday: 33 days including bank holidays, increasing with long service.
• Can-Do Academy: Grow your skills with training and development opportunities.
• Wagestream: Access up to 50% of your wages early, as you earn.
• Share Scheme: Own a piece of The Works!
• Support for you and your family: Employee Assistance Programme through Retail Trust.
• Healthcare Cash Plan: Support for everyday healthcare costs.
• And loads more! Long service awards, pension, life assurance, Cycle to Work scheme, and charity giving.

Our Purpose

To inspire reading, learning, creativity, and play—making lives more fulfilled.

Our Values

We are Crafty, Caring, and Can-do.

We Listen. We Care

We conduct an annual anonymous colleague engagement survey to gather your feedback and suggestions. We want to hear what's going well and what can be improved.