Retail Customer Service - Weekends only

Entain; Manchester; On-site; Full time

Job summary

A leading company in the betting industry is seeking a Retail Customer Service Manager in Manchester. This dynamic role involves delivering exceptional customer service, building strong relationships, and maintaining shop standards. Ideal candidates will be proactive, communicative, and ready to work flexible shifts, including weekends.

Qualifications

• Must be 18 years or older.
• Passion for delivering great customer service.
• Strong communication skills and ability to build relationships.

Responsibilities

• Deliver outstanding customer service in a busy environment.
• Handle customer transactions including cash handling.
• Open or close the shop as a key holder.

Skills

Customer Service

Communication

Problem-Solving

Self-Motivation

Teamwork

Job description

Job Title: Retail Customer Service Manager

Client: Entain

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

f000b57fe07b

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. In our exciting Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and prioritizes our customers.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.

Are you ready to launch a winning career?

Salary is £12.50 per hour.

What you will do

• Deliver outstanding customer service
• Always promote safer gambling
• Take bets on a wide range of sports and events
• Process customer transactions including cash handling
• Help demonstrate our products & betting terminals to customers
• Handle customer complaints or concerns with empathy and problem-solving skills
• Work towards defined targets and goals
• Maintain high shop standards
• Open or close the shop as needed

Working patterns

This position requires availability from Friday 5pm - 10pm and Saturday & Sunday 8am - 10pm, including weekends and bank holidays. You will work 2 days out of 3, with a typical weekly rota of 10 hours, including long opening and closing shifts, as well as shorter evening shifts. As a key holder, you will be responsible for opening and closing the shop.

We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.

Qualifications

• You must be 18 years or older
• Passion for delivering great customer service
• Strong communication skills and ability to build relationships
• Self-motivated and proactive
• Ability to work independently or as part of a team
• Calm and professional in challenging situations

Additional Information

At Entain, we value diversity, equity, and inclusion, and are committed to creating a respectful environment for all. We adhere to all applicable employment laws and recruitment regulations, ensuring ethical hiring practices worldwide.