Retail Customer Service - Weekends & Evenings

Entain; Westerham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the sports betting industry is seeking a Retail Customer Service Manager for their shops in Westerham. In this dynamic role, you will deliver exceptional customer service, foster positive relationships, and manage daily operations to ensure a welcoming environment for customers. The position offers competitive salary and benefits, including development opportunities and a commitment to diversity and inclusion.

Benefits

Optional overtime, subject to availability.

Pension Scheme and annual ShareSave.

Discounts with hundreds of retailers via Entain Deals.

Healthcare and wellbeing support.

Development opportunities.

Qualifications

• Must be 18 years or older.
• Passion for delivering great customer service.
• Ability to build strong relationships.

Responsibilities

• Deliver outstanding customer service and promote safer gambling.
• Handle customer complaints with empathy.
• Process customer transactions, including cash handling.

Skills

Customer Service

Communication

Empathy

Problem-Solving

Self-Motivation

Job description

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Client:

Entain

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Job Category:

Other

EU work permit required:

Yes

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Job Reference:

177a133ccabe

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.

What you will do

• Deliver outstanding customer service.
• Always promote safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions, including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

This position requires availability from Monday to Friday, 5pm - 10pm, and Saturday and Sunday, 8am - 10pm. This includes weekends and bank holidays.

Your weekly rota will typically be 16 hours, including long opening shifts (post-training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.

We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.

Qualifications

• You must be 18 years or older to work in our betting shops.
• Passion for delivering great customer service!
• Ability to build strong relationships and communicate effectively.
• Self-motivated and proactive.
• Comfortable working alone or as part of a team.
• Ability to handle challenging situations calmly and professionally.

Additional Information

Joining Entain offers a competitive salary and benefits such as:

• Optional overtime, subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers via Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

We foster an inclusive community where everyone is celebrated for their individuality. If you need adjustments or accommodations during the recruitment process, please contact us.

#LI-DNI

At Entain, we value diversity and are committed to creating an equitable and inclusive future. We ensure ethical hiring practices and comply with all applicable employment laws globally.