Retail Customer Service Representative

The Brick; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a passionate Customer Service Associate to join their dynamic team. In this role, you will be the face of the company, ensuring customer satisfaction by responding to inquiries and providing effective solutions. You'll thrive in a supportive environment that values teamwork and personal growth, with opportunities for career advancement. If you have a strong customer service focus and excellent communication skills, this could be the perfect opportunity for you. Join a company that offers a comprehensive benefits package and a vibrant workplace culture where your contributions truly matter.

Benefits

Health insurance

Dental insurance

Paramedical services

Employee discounts

Career progression opportunities

Flexible benefits package

Qualifications

• Strong customer service focus and exceptional communication skills are essential.
• Ability to multitask and maintain organization in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and offer solutions professionally.
• Promote customer loyalty by providing exceptional support.

Skills

Customer service focus

Team oriented

Exceptional communication skills

Multitasking

Computer proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

1. Respond to customer inquiries and offer solutions in a courteous and professional manner
2. Follow up with customers to identify and support their needs
3. Promote customer loyalty by providing exceptional customer support
4. Review and follow up on order reports on a daily basis
5. Other duties as assigned

Qualifications

1. Strong customer service focus
2. Team oriented
3. High school diploma or equivalent
4. Exceptional communication skills, both written and verbal
5. Proven ability to multitask and maintain organization
6. Proficiency with computers and Microsoft Office programs
7. Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick?

1. A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
2. Competitive remuneration package that will commensurate with experience
3. Career progression potential with plenty of access to ongoing personal and professional development
4. Employee discounts
5. A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at [e-mail]

Attach your CV and tell us why you would be a great fit at The Brick!

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]