Retail Customer Service Representative

The Brick; Gloucester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in retail is seeking a Customer Service Associate to join their team. The role involves responding to customer inquiries, promoting loyalty, and ensuring exceptional service. Ideal candidates will have a strong customer service focus and excellent communication skills. The position offers career progression and a comprehensive benefits package.

Benefits

Health Insurance

Dental Services

Paramedical Services

Employee Discounts

Career Progression

Qualifications

• Exceptional communication skills, both written and verbal.
• Proven ability to multitask and maintain organization.

Responsibilities

• Respond to customer inquiries and offer solutions.
• Promote customer loyalty by providing exceptional support.
• Review and follow up on order reports daily.

Skills

Customer Service Focus

Team Oriented

Communication

Organization

Education

High School Diploma

Tools

Microsoft Office

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• Strong customer service focus
• Team oriented
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at [e-mail]

Attach your CV and tell us why you would be a great fit at The Brick!

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]