Retail Customer Service Officer

Australia Post; Newtown; On-site; GBP 60,000 - 80,000; Part time

Job summary

A major postal service provider is seeking a Retail Customer Service Officer in Newtown. Responsibilities include performing sales transactions, managing cash, and promoting services. Ideal candidates will have customer service experience and the ability to handle lifting and standing for shifts. This part-time role offers flexible work hours and ongoing training in a supportive environment.

Benefits

Paid training

Post Perks program

Inclusive workplace

Qualifications

• Experience in customer service and/or cash handling.
• Fit to lift up to 16kgs of mail regularly.

Responsibilities

• Perform customer sales and service transactions.
• Manage high value transactions accurately.
• Conduct identity services transactions.
• Promote products and services effectively.
• Assist with administrative duties like stocktaking.

Skills

Customer service experience

Cash handling

Job description

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Name

Retail Customer Service Officer

Site / Location

Newtown Post Office

Ref #

12373059

Entity

Australia Post

Opening Date

04-Aug-2025

Suburb

Newtown

State

Work Type

Permanent Part Time

Weekly Hours

25

Description & Requirements

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Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

• Pay rate $27.48 / hour increases to $29.37 / hour after approx. 3 months, + 12% Superannuation
• 12 weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
• Permanent Part Time position working 25 hours per week: 5 hours per day, rotating hours from Monday- Friday
• Relief team members will be assigned shifts at various Post Offices within a specific area, so you must be willing to work at the following locations: Royal Exchange, Sydney GPO ,GPO Box Centre, QVB, World Square, Broadway, Darlinghurst, Haymarket, Surry Hills, Alexandria, Ashfield, Burwood, Marrickville, Strathfield, Strawberry Hills, & Waterloo

You'll be

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail lodgements and associate costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

About you

You’re friendly, enthusiastic and reliable and you love working in a team environment.

You’re ready to put the customer at the centre of everything you do to help make a difference in the community.

• Have experience in customer service and/or cash handling.
• Be fit to lift up to 16kgs of mail regularly and stand for your shift.

How we'll deliver for you

• We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
• Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
• We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

We’re delivering together

At Australia Post, we acknowledge the TraditionalCustodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applicationsfrom people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [e-mail] .

See what a day in the life on the Retail Team at Australia Post looks like: