Retail Customer Service Officer

Australia Post; Cheadle; On-site; GBP 60,000 - 80,000; Part time

Job summary

An Australian postal service provider is seeking a Retail Customer Service Officer in Cheadle. This casual part-time role includes handling customer transactions, managing cash, and assisting with services like Australian Passport Interviews. Ideal candidates are friendly and possess customer service experience. The position offers a competitive hourly rate, ongoing training, and a supportive team culture.

Benefits

12 weeks on-the-job paid training

Flexible scheduling

Post Perks for personal wellbeing

Qualifications

• Experience in customer service and/or cash handling.
• Ability to lift up to 16kg of mail regularly and stand for your shift.

Responsibilities

• Performing customer sales and service transactions.
• Managing high-value transactions accurately.
• Conducting identity services transactions.
• Promoting products through up-selling and cross-selling.
• Assisting customers with mail lodgements.
• Building relationships with customers.
• Assisting with administrative duties.

Skills

Customer service experience

Cash handling ability

Teamwork

Reliability

Job description

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Name: Retail Customer Service Officer

Site / Location:

Ref #: 12374574

Entity: Australia Post

Opening Date: 06-Aug-2025

Suburb:

State:

Work Type: Casual Part Time

Description & Requirements

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

• Loaded casual rate: $33.66/hour, increasing to $35.98/hour after approx. 3 months, plus 12% Superannuation
• Junior rates apply for those under 21 during training
• 12 weeks on-the-job paid training, Monday to Friday, 25 hours per week, various shifts
• Casual Position | 'On Call' after training: your roster will include a mix of scheduled and unscheduled shifts, Monday to Friday, between 8:45 am and 5:06 pm

You’ll be

• Performing customer sales and service transactions with customers.
• Managing high-value transactions accurately (handling and processing cash, cheques, credit cards, and EFTPOS).
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling, cross-selling, merchandising, and other promotional activities.
• Assisting customers with mail lodgements and associated costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

About you

You’re friendly, enthusiastic, reliable, and enjoy working in a team environment.

You’re committed to putting the customer at the center of everything you do to make a positive community impact.

• Experience in customer service and/or cash handling.
• Ability to lift up to 16kg of mail regularly and stand for your shift.

How we'll deliver for you

• We invest in your long-term growth, promoting our values of trust, inclusivity, empowerment, and safety.
• Be part of a culture where everyone feels they belong, is valued, and can bring their authentic self to work every day.
• We support your personal wellbeing, recognize and reward your contributions with Post Perks and more.

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live, and gather as employees.

We believe our business should reflect the diverse communities we serve and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders, and backgrounds, including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+, and Refugees.

We are one of the largest organizations in Australia to achieve Disability Confident Recruiter status. We are committed to an inclusive, barrier-free recruitment process and workplace. For questions about accessibility, contact our Diversity & Inclusion team at [e-mail].

See what a day in the life on the Retail Team at Australia Post looks like: