Retail Customer Service

Entain plc; West Byfleet; On-site; Part time

Job summary

A leading gaming and betting company in West Byfleet is seeking a Retail Customer Service Manager. The role involves providing exceptional customer service, building rapport with customers, and handling transactions. You will work approximately 20 hours weekly with flexible shifts. A passion for customer relations and the ability to handle challenging situations are essential. Development opportunities and a positive work environment are offered.

Benefits

Optional overtime

Pension scheme

Healthcare support

Development opportunities

Qualifications

• Must be 18 years of age or over to work in our betting shops.
• Passion for delivering great customer service.
• Enjoy building strong relationships.
• Ability to handle challenging situations calmly.

Responsibilities

• Deliver outstanding customer service.
• Promote safer gambling.
• Process customer transactions.
• Open or close the shop as needed.

Skills

Customer service

Effective communication

Problem-solving skills

Self-motivated

Teamwork

Job description

Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you'll have the chance to contribute to a team that wins together and prioritizes our customers.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business. Are you ready to launch a winning career?

Salary: £12.50 per hour

What you will do

1. Deliver outstanding customer service.
2. Always promote safer gambling.
3. Take bets on a wide range of sports and events.
4. Process customer transactions, including cash handling.
5. Help demonstrate our products & betting terminals to customers.
6. Handle customer complaints or concerns with empathy and problem-solving skills.
7. Work towards defined targets and goals.
8. Maintain high shop standards.
9. Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours, comprising a mix of long opening shifts (post-training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.

At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.

Qualifications

• You must be 18 years of age or over to work in our betting shops.
• Passion for delivering great customer service!
• Enjoy building strong relationships and effective communication.
• Self-motivated and proactive.
• Willing to work alone or as part of a team.
• Ability to handle challenging situations calmly and professionally.

Outside of this, you'll have opportunities for recognition and prizes. Join a talented, inclusive team where everyone is celebrated for being themselves. If you need adjustments or accommodations during recruitment, please contact us.

#LI-DNI

Our commitment

At Entain, doing what's right is core to our values. We aim to create a diverse, equitable, and inclusive future for our people and the global sports betting sector. We ensure our hiring practices are ethical and compliant with all applicable laws.

Additional Information

What we offer

• Optional overtime subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts with retailers through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.