Retail Customer Service

Entain; Tonbridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

Entain is seeking a Retail Customer Service Manager to join their team in Tonbridge. In this role, you will provide exceptional customer service, handle transactions, and maintain high shop standards in a dynamic environment. This position is ideal for individuals passionate about sports and customer satisfaction.

Benefits

Optional overtime

Pension Scheme

Discounts through Entain Deals

Healthcare and wellbeing support

Development opportunities

Qualifications

• Must be 18 years or over.
• Passion for delivering great customer service.
• Ability to build strong relationships.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Help demonstrate products to customers.

Skills

Customer Service

Communication

Problem-Solving

Teamwork

Self-Motivation

Job description

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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.

Are you ready to launch a winning career?

What you will do

• Deliver outstanding customer service.
• Always promote safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 20 hours, consisting of a mix of long opening shifts (after training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.

At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.

Qualifications

• You must be 18 years or over to work in our betting shops.
• Passion for delivering great customer service!
• Ability to build strong relationships and communicate effectively.
• Self-motivated and proactive.
• Comfortable working alone or as part of a team.
• Ability to handle challenging situations calmly and professionally.

Additional Information

What we offer

We provide a competitive salary and benefits such as:

• Optional overtime, subject to availability.
• Pension Scheme and ShareSave plan.
• Discounts through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

Join us and be part of a supportive, inclusive community where everyone is celebrated for being themselves.

If you need adjustments or accommodations during the recruitment process, please contact us.

#LI-DNI

At Entain, we do what's right. We are committed to creating a diverse, equitable, and inclusive future for our people and the wider industry. We value and respect everyone’s individuality.

We comply with all applicable recruitment laws and employment regulations in the jurisdictions where we operate, ensuring ethical hiring practices globally.