Retail Customer Service

TN United Kingdom; Peterborough; On-site; GBP 10,000 - 40,000; Part time

Job summary

Ein dynamisches Unternehmen sucht einen Retail Customer Service Manager, der leidenschaftlich für Kundenservice ist. In diesem spannenden Umfeld werden Sie Teil eines Teams, das zusammenarbeitet, um herausragende Dienstleistungen zu bieten und Standards täglich zu fördern. Ihre Rolle umfasst die Betreuung von Kunden, die Bearbeitung von Wetten und die Gewährleistung eines positiven Einkaufserlebnisses. Mit flexiblen Arbeitszeiten und der Möglichkeit, Ihre Karriere zu starten, ist dies eine großartige Gelegenheit für alle, die in der aufregenden Welt des Einzelhandels arbeiten möchten.

Benefits

Optionale Überstunden

Pensionsplan

Rabatte bei Einzelhändlern

Gesundheits- und Wellnessunterstützung

Entwicklungsmöglichkeiten

Qualifications

• Leidenschaft für herausragenden Kundenservice und Beziehungsaufbau.
• Fähigkeit, in herausfordernden Situationen professionell zu handeln.

Responsibilities

• Hervorragenden Kundenservice bieten und Wetten annehmen.
• Kundenbeschwerden mit Empathie und Problemlösungsfähigkeiten bearbeiten.

Skills

Kundenservice

Beziehungsaufbau

Problemlösungsfähigkeiten

Selbstmotivation

Teamarbeit

Education

Mindestalter 18 Jahre

Job description

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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.

Are you ready to launch a winning career?

Salary is £12.50 per hour

What you will do

• Deliver outstanding customer service.
• Always promote safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 10 hours, comprising a mix of long opening shifts (once you’ve completed your training), long closing shifts, and shorter evening shifts. Shifts will vary week to week. As a key holder, you will be responsible for opening and closing the shop.

At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.

Qualifications

• You must be 18 years of age or over to work in our betting shops.
• Passion for delivering great customer service!
• Ability to build strong relationships and communicate effectively.
• Self-motivated and proactive.
• Comfortable working alone or as part of a team.
• Ability to handle challenging situations calmly and professionally.

Additional Information

What we offer

Joining Entain means a competitive salary and great benefits, including:

• Optional overtime (subject to availability).
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

We also offer recognition programs and prizes to celebrate your achievements. Join our inclusive community where everyone is valued and celebrated.

If you need adjustments or accommodations during the recruitment process, please contact us.

#LI-DNI

At Entain, we do what's right. We are committed to creating a diverse, equitable, and inclusive environment where everyone feels valued, respected, and their individuality celebrated.