Retail Customer Service

Entain plc; Maryport; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading sports betting company in Maryport is seeking a Retail Customer Service Manager to deliver exceptional customer service and maintain high shop standards. The role involves processing transactions, promoting safer gambling practices, and building positive relationships. Candidates must be over 18 and demonstrate strong communication skills. A competitive package is offered, including overtime and development opportunities.

Benefits

Healthcare

Retail discounts

Development opportunities

Qualifications

• Must be 18 or over to work in betting shops.
• Passion for delivering excellent customer service.
• Ability to handle challenging situations calmly and professionally.

Responsibilities

• Deliver outstanding customer service.
• Promote safer gambling practices.
• Process customer transactions including cash handling.

Skills

Customer service excellence

Relationship building

Communication skills

Problem-solving

Self-motivation

Job description

Company Description

Sports betting, gaming, and interactive entertainment are evolving, and we're leading the change. We prioritize people by offering exciting, engaging, and entertaining experiences at your fingertips. We're pushing boundaries through innovation, technology, and talented individuals like you. Join Entain, where it's your game—let's win together.

Job Description

Are you passionate about sports or excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you'll be a vital part of the Entain family, providing top customer service and maintaining high standards daily. In our dynamic betting shops, no two days are alike. You'll contribute to a team that wins together and prioritizes our customers.

Reporting to the Shop Manager, you'll serve customers and foster rapport to encourage repeat business. The salary is £12.50 per hour. Are you ready to start a winning career?

What you will do

• Deliver outstanding customer service.
• Promote safer gambling practices.
• Take bets on various sports and events.
• Process customer transactions, including cash handling.
• Demonstrate products and betting terminals to customers.
• Handle customer complaints with empathy and problem-solving skills.
• Achieve set targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops operate from Monday to Sunday, 8am - 10pm, depending on location, including weekends and bank holidays. Your weekly rota will typically be 20 hours, comprising long opening or closing shifts, shorter evening shifts, and varies weekly. As a key holder, you'll be responsible for opening and closing the shop. We value work-life balance and will provide your rota at least four weeks in advance.

Qualifications

• You must be 18 or over to work in our betting shops.
• Passion for delivering excellent customer service.
• Ability to build strong relationships and communicate effectively.
• Self-motivated and proactive.
• Comfortable working alone or as part of a team.
• Ability to handle challenging situations calmly and professionally.

Outside of work, you'll have opportunities for recognition and prizes. Join a talented, inclusive, and supportive community where everyone is celebrated for being themselves. If you need adjustments or accommodations during recruitment, please contact us.

Additional Information

We offer a competitive package, including optional overtime, pension scheme, annual ShareSave, retail discounts, healthcare, wellbeing support, and development opportunities.