Retail Customer Service

Entain; Market Harborough; On-site; GBP 1,000; Full time

Job summary

Entain, une entreprise leader dans le secteur des paris, recherche un Manager en Service Client au sein de ses boutiques à Market Harborough. Ce rôle implique de fournir un service client exceptionnel et de maintenir des normes élevées. Vous serez responsable de l'ouverture et de la fermeture des magasins, ainsi que de la gestion des interactions avec les clients. Un environnement dynamique et des opportunités de développement vous attendent.

Benefits

Heures supplémentaires optionnelles

Plan de pension

Réductions via Entain Deals

Soutien à la santé et au bien-être

Opportunités de développement

Qualifications

• Doit avoir au moins 18 ans pour travailler dans nos boutiques de paris.
• Passion pour le service client.
• Capacité à construire des relations solides.

Responsibilities

• Fournir un service client exceptionnel.
• Traiter les transactions des clients, y compris la gestion de l'argent.
• Gérer les plaintes des clients avec empathie.

Skills

Service client

Communication effective

Autonomie

Gestion des situations difficiles

Job description

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Retail Customer Service, Market Harborough

Client: Entain

Location: Market Harborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 5292f2ad3c3a

Job Views: 5

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.

Are you ready to launch a winning career?

Salary is £12.50 per hour

What you will do

• Deliver outstanding customer service.
• Always promote safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 20 hours, comprising long opening shifts, long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.

We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.

Qualifications

• You must be 18 years or over to work in our betting shops.
• Passion for delivering great customer service!
• Ability to build strong relationships and communicate effectively.
• Self-motivated and proactive.
• Comfortable working alone or as part of a team.
• Ability to handle challenging situations calmly and professionally.

Additional Information

What we offer

We offer a competitive salary and benefits such as:

• Optional overtime, subject to availability.
• Pension scheme and annual ShareSave.
• Discounts through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

Join a supportive community where everyone is celebrated for being themselves. If you need adjustments during the recruitment process, please contact us.

At Entain, we prioritize diversity, equity, and inclusion, ensuring our people feel valued and respected. We comply with all applicable employment laws globally.