Retail Customer Service

Entain; Lisburn; On-site; GBP 1,000; Part time

Job summary

Entain recherche un Gestionnaire de Service Client au sein de ses points de vente. Vous serez chargé de fournir un service client exceptionnel, de gérer les opérations de la boutique et d'assurer des relations positives avec les clients. Ce rôle implique le traitement des paris et, éventuellement, l'ouverture et la fermeture de la boutique.

Benefits

Heures supplémentaires optionnelles

Programme de pension

Remises avec de nombreux détaillants

Soutien en matière de santé et de bien-être

Opportunités de développement

Qualifications

• Doit avoir au moins 18 ans.
• Passion pour le service client.
• Capacité à bâtir des relations solides.

Responsibilities

• Offrir un service à la clientèle exceptionnel.
• Gérer les transactions clients, y compris la manipulation de l'argent.
• Travailler vers des objectifs définis.

Skills

Service client

Communication efficace

Gestion des plaintes

Travail d'équipe

Proactivité

Job description

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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.

Are you ready to launch a winning career?

Salary: £12.70 per hour

What you will do

• Deliver outstanding customer service.
• Always promote safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions, including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 20 hours, comprising a mix of long opening shifts (after training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.

At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.

Qualifications

• You must be 18 years of age or over to work in our betting shops.
• Passion for delivering great customer service!
• Ability to build strong relationships and communicate effectively.
• Self-motivated and proactive.
• Willing to work alone or as part of a team.
• Ability to handle challenging situations calmly and professionally.

Additional Information

What we offer

Joining Entain means a competitive salary plus great benefits, including:

• Optional overtime, subject to availability.
• Pension scheme and annual ShareSave.
• Discounts with hundreds of retailers through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

Outside of work, you'll have opportunities for recognition and prizes. Join a talented, inclusive, and supportive community where everyone is celebrated for being themselves.

If you need adjustments or accommodations during the recruitment process, please contact us.

#LI-DNI

At Entain, we do what's right. We are committed to creating a diverse, equitable, and inclusive future for our people and the wider industry. We ensure our hiring practices are ethical and compliant with all applicable laws globally.