Retail Customer Service

Entain plc; Harborough; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading sports betting company is seeking a Retail Customer Service Manager in Harborough. In this role, you will deliver exceptional customer service and maintain high shop standards in a dynamic environment. The ideal candidate will be passionate about customer interactions, able to work both independently and in a team, and committed to promoting safer gambling practices. Opportunities for development and a supportive community await you.

Benefits

Optional overtime

Pension Scheme

Healthcare support

Qualifications

• Must be 18 or over to work in our betting shops.
• Passion for delivering excellent customer service.
• Ability to build strong relationships.
• Comfortable working alone or in a team.

Responsibilities

• Deliver outstanding customer service.
• Promote safer gambling practices.
• Process customer transactions.
• Handle customer complaints with empathy.

Skills

Customer service

Effective communication

Problem-solving

Teamwork

Self-motivated

Job description

Company Description

Sports betting, gaming, and interactive entertainment are evolving, and we're leading that change by putting people first. We aim to provide exciting, engaging, and entertaining experiences at your fingertips, pushing boundaries with innovation, technology, and a focus on our people. When you join Entain, it's your game—let's win together.

Job Description

Do you love sports or have a passion for excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you'll be a vital part of the Entain family, delivering top customer service and maintaining high standards daily. Working in our lively Ladbrokes & Coral betting shops, no two days are the same. You'll contribute to a team that wins together and prioritizes our customers' needs.

Reporting to the Shop Manager, you'll serve customers and foster rapport to encourage repeat business. Are you ready to launch a successful career?

What you will do

1. Deliver outstanding customer service.
2. Promote safer gambling practices.
3. Take bets on a wide range of sports and events.
4. Process customer transactions, including cash handling.
5. Demonstrate our products and betting terminals to customers.
6. Handle customer complaints with empathy and problem-solving skills.
7. Work towards set targets and goals.
8. Maintain high shop standards.
9. Open or close the shop as needed.

Working patterns

Our shops operate from Monday to Sunday, 8 am - 10 pm, depending on the location, including weekends and bank holidays. Your weekly rota will typically be 20 hours, comprising long opening or closing shifts and shorter evening shifts, varying weekly. As a key holder, you'll be responsible for opening and closing the shop. We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.

Qualifications

• You must be 18 or over to work in our betting shops.
• Passion for delivering excellent customer service.
• Ability to build strong relationships and communicate effectively.
• Self-motivated and proactive.
• Comfortable working alone or as part of a team.
• Ability to handle challenging situations calmly and professionally.

We offer recognition and prizes for outstanding performance, a supportive community, and an inclusive environment where everyone is celebrated for their individuality. If you need adjustments during the recruitment process, please contact us.

#LI-DNI

At Entain, we prioritize doing what's right. We are committed to creating a diverse, equitable, and inclusive future for our people and the wider sector. We value and respect everyone, celebrating individuality. We comply with all applicable recruitment laws and employment regulations globally.

Additional Information

What we offer

• Optional overtime, subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.