Retail Customer Service

Entain; Derry/Londonderry; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a Retail Customer Service Manager, where your passion for sports and customer service will shine. Contribute to a vibrant team in Ladbrokes & Coral betting shops, ensuring exceptional customer experiences and maintaining high standards daily. Enjoy a dynamic work environment with development opportunities and a commitment to a healthy work-life balance.

Benefits

Optional overtime

Pension Scheme

Discounts through Entain Deals

Healthcare and wellbeing support

Development opportunities

Qualifications

• Must be 18 years or older to work.
• Ability to handle challenging situations calmly.
• Passion for delivering excellent customer service.

Responsibilities

• Deliver outstanding customer service and promote safer gambling.
• Process transactions and handle cash.
• Open or close the shop as needed.

Skills

Customer service

Relationship building

Problem-solving

Self-motivated

Teamwork

Job description

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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.

Are you ready to launch a winning career?

Salary: £12.70 per hour

What you will do

• Deliver outstanding customer service.
• Always promote safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions, including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 10 hours, comprising a mix of long opening shifts (after training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.

At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.

Qualifications

• You must be 18 years of age or over to work in our betting shops.
• Passion for delivering excellent customer service!
• Ability to build strong relationships and communicate effectively.
• Self-motivated and proactive.
• Comfortable working alone or as part of a team.
• Ability to handle challenging situations calmly and professionally.

Additional Information

What we offer

At Entain, we provide a competitive salary and great benefits, including:

• Optional overtime (subject to availability).
• Pension Scheme and annual ShareSave.
• Discounts through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

Join us and turn recognition into rewards. Be part of an inclusive, supportive community where everyone is celebrated for being themselves.

If you need adjustments or accommodations during the recruitment process, please contact us.

#LI-DNI

At Entain, we prioritize diversity, equity, and inclusion. We are committed to creating a respectful environment where everyone feels valued and their individuality celebrated. We adhere to all applicable employment laws and recruitment regulations globally.