Retail Customer Service

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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat custom.

Salary is £12.50 per hour.

Are you ready to launch a winning career?

What you will do

• Deliver outstanding customer service.
• Always promote safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 16 hours, comprising long opening shifts (after training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.

At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.

Qualifications

• You must be 18 years of age or over to work in our betting shops.
• Passion for delivering excellent customer service.
• Ability to build strong relationships and communicate effectively.
• Self-motivated and proactive.
• Comfortable working alone or as part of a team.
• Ability to handle challenging situations calmly and professionally.

Additional Information

What we offer

Joining Entain means receiving a competitive salary and great benefits, including:

• Optional overtime (subject to availability).
• Pension Scheme and annual ShareSave.
• Discounts via Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

We also celebrate recognition from leaders and colleagues with prizes. Join a talented, inclusive, and supportive community where everyone is valued.

If you need adjustments or accommodations during recruitment, please contact us.

#LI-DNI

At Entain, doing what's right is a core value. We strive for a diverse, equitable, and inclusive future, ensuring our people feel valued and celebrated for their individuality worldwide.

We adhere to all applicable recruitment regulations and employment laws in our operating jurisdictions, maintaining ethical hiring practices globally.