Retail Customer Service

Entain plc; Bury St Edmunds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading gaming company in Bury St Edmunds is seeking a Retail Customer Service Manager to deliver excellent customer service in a dynamic betting shop environment. You will build rapport with customers, handle transactions, and contribute to team targets. The ideal candidate is proactive, enjoys customer interaction, and can manage challenging situations. Join a supportive community with various benefits, including discounts and development opportunities.

Benefits

Optional overtime

Pension Scheme

Discounts with retailers

Healthcare support

Development opportunities

Qualifications

• 18 years of age or over to work in our betting shops.
• Passion for delivering great customer service.
• Enjoy building strong relationships and communicating effectively.
• Comfortable working alone or as part of a team.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions, including cash handling.
• Help demonstrate products & betting terminals to customers.
• Handle customer complaints or concerns with empathy.

Skills

Customer service

Relationship building

Problem-solving

Communication

Self-motivated

Job description

Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you'll have the chance to contribute to a team that wins together and does what's right by our customers.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business. Are you ready to launch a winning career?

What you will do

1. Deliver outstanding customer service.
2. Always promote safer gambling.
3. Take bets on a wide range of sports and events.
4. Process customer transactions, including cash handling.
5. Help demonstrate our products & betting terminals to customers.
6. Handle customer complaints or concerns with empathy and problem-solving skills.
7. Work towards defined targets and goals.
8. Maintain high shop standards.
9. Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 15 hours, comprising long opening shifts (post-training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.

At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.

Qualifications

• You must be 18 years of age or over to work in our betting shops.
• Passion for delivering great customer service!
• Enjoy building strong relationships and communicating effectively.
• Self-motivated and proactive.
• Comfortable working alone or as part of a team.
• Ability to handle challenging situations calmly and professionally.

Outside of this, you'll have the chance to turn recognition into prizes. Join a talented, inclusive, and supportive community where everyone is celebrated for being themselves.

If you need adjustments or accommodations during recruitment, please contact us.

Additional Information

What we offer

At Entain, we provide a great starting package and support to inspire peak performance. Benefits include:

• Optional overtime (subject to availability).
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.