Retail Customer Service

Entain; Bournemouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

Entain is seeking a Retail Customer Service Manager for their exciting Ladbrokes & Coral betting shops in Bournemouth. You will deliver exceptional customer service while building relationships with customers and providing a welcoming environment. Join us in a dynamic role where every day offers new challenges and rewards in a supportive and inclusive work culture.

Benefits

Pension Scheme and ShareSave

Discounts through Entain Deals

Healthcare and wellbeing support

Development opportunities

Optional overtime

Qualifications

• Passionate about delivering excellent customer service.
• Ability to build strong relationships and communicate effectively.
• Self-motivated and proactive.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Handle customer complaints or concerns with empathy.

Skills

Customer Service

Relationship Building

Problem Solving

Job description

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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.

Are you ready to launch a winning career?

What you will do

• Deliver outstanding customer service.
• Always promote safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 10 hours, comprising a blend of long opening shifts (after training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.

Entain values a healthy work-life balance and commits to providing your rota at least four weeks in advance.

Qualifications

• You must be 18 years or older to work in our betting shops.
• Passion for delivering excellent customer service.
• Ability to build strong relationships and communicate effectively.
• Self-motivated and proactive.
• Comfortable working alone or as part of a team.
• Ability to handle challenging situations calmly and professionally.

Additional Information

What we offer

Joining Entain means more than a competitive salary; you'll receive benefits like:

• Optional overtime (subject to availability).
• Pension Scheme and ShareSave.
• Discounts through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

Become part of an inclusive, supportive community where everyone is celebrated for who they are.

If you need adjustments or accommodations during recruitment, please contact us.

#LI-DNI

At Entain, we are committed to diversity, equity, and inclusion, ensuring our people feel valued and respected regardless of how they identify.