Retail Customer Service

Entain; Aberdare; On-site; GBP 20,000 - 28,000; Part time

Job summary

Join Entain as a Retail Customer Service Manager in the vibrant Ladbrokes & Coral betting shops. You will be an essential part of the team, providing exceptional customer service, promoting safe gambling, and building strong customer relationships while maintaining high shop standards. The role offers flexibility with a typical weekly rota of 20 hours, including weekends and evenings.

Benefits

Optional overtime

Pension scheme

Discounts with retailers

Healthcare support

Development opportunities

Qualifications

• Must be 18 years of age or over.
• Passion for delivering great customer service.
• Self-motivated and proactive.

Responsibilities

• Deliver outstanding customer service.
• Handle customer complaints with empathy.
• Open or close the shop as needed.

Skills

Customer Service

Communication

Problem-Solving

Relationship Building

Self-Motivated

Job description

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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.

Are you ready to launch a winning career?

What you will do

• Deliver outstanding customer service.
• Always promote safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 20 hours, consisting of a blend of long opening shifts (once you’ve completed your training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.

At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.

Qualifications

• You must be 18 years of age or over to work in our betting shops.
• Passion for delivering great customer service.
• Ability to build strong relationships and communicate effectively.
• Self-motivated and proactive.
• Comfortable working alone or as part of a team.
• Ability to handle challenging situations professionally and calmly.

Additional Information

What we offer

Join Entain and enjoy a competitive salary along with benefits like:

• Optional overtime subject to availability.
• Pension scheme and ShareSave plan.
• Discounts with hundreds of retailers through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

Be part of an inclusive, supportive community where everyone is celebrated for being themselves. If you need adjustments or accommodations during the recruitment process, please contact us.

#LI-DNI

At Entain, we prioritize creating a diverse, equitable, and inclusive workplace, valuing and respecting everyone’s individuality. We comply with all applicable employment laws and regulations globally.