Retail Customer Experience Specialist – Gain-Share Bonus

Wickes; Ealing; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Gain-share bonus

Pension contribution up to 10%

35 days annual leave

Staff discount 20%

Health cash-back scheme

Cycle-to-work programme

Life assurance

Savings platform

Job summary

Wickes is seeking a customer-focused associate to enhance the in-store experience across all store operations. You will ensure convenient parking, reachable trolleys, friendly payment processes, and well-organized stock.

The role emphasizes delivering excellent service and supporting team members in day-to-day tasks. Responsibilities include helping customers, maintaining a welcoming store, and handling deliveries and inventory placement.

Qualifications

• Customer-focused attitude.
• Strong communication skills.

Responsibilities

• Deliver excellent customer service and support during all store operations.
• Maintain a welcoming and well-stocked store environment.
• Help customers with directions, product location, and inquiries.
• Assist with the handling of deliveries and inventory placement.
• Ensure timely and accurate payment processing.
• Support team members and collaborate on daily store tasks.

Skills

Customer service

Communication

Job description

Wickes is seeking a customer-focused associate to enhance the in-store experience across all store operations. You will ensure convenient parking, reachable trolleys, friendly payment processes, and well-organized stock.

The role emphasizes delivering excellent service and supporting team members in day-to-day tasks. Responsibilities include helping customers, maintaining a welcoming store, and handling deliveries and inventory placement.