Retail Customer Assistant

Royal Voluntary Service; Paisley; On-site; GBP 40,000 - 60,000; Part time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Retail Customer Assistant, der Teil eines freundlichen Teams wird. In dieser Rolle unterstützen Sie die täglichen Abläufe in einem geschäftigen Café und Einzelhandelsumfeld, während Sie herausragenden Kundenservice bieten. Diese Position bietet die Möglichkeit, in einem dynamischen und unterstützenden Umfeld zu arbeiten, wo Ihr Beitrag einen positiven Einfluss auf die Gemeinschaft hat. Mit flexiblen Arbeitszeiten und zahlreichen Entwicklungsmöglichkeiten ist dies eine großartige Gelegenheit für alle, die ihre Karriere im Einzelhandel vorantreiben möchten.

Benefits

26 Tage Urlaub (pro-rata)

Betriebliche Altersvorsorge

10 Wochen Krankengeld

Mitarbeitervorteilsprogramm

24-Stunden-Arztlinie

Kostenlose Beratungssitzungen

Schulung und Weiterbildungsmöglichkeiten

Qualifications

• Erfahrung im Kundenservice und Bereitschaft zur Weiterbildung.
• Fähigkeit, freundlich und effektiv mit verschiedenen Menschen zu kommunizieren.

Responsibilities

• Bereitstellung von freundlichem und effizientem Service.
• Warenbestände auffüllen und Sauberkeit aufrechterhalten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisation

Flexibilität

Positive Einstellung

Education

Erfahrung im Einzelhandel oder Café-Umfeld

Kenntnisse in EPOS-Systemen

Job description

Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at RVS Cafe, Royal Alexandra Hospital, Paisley, PA2 9PN. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.43 per hour (FTE £22,638 per annum).

About the Retail Customer Assistant role:

Royal Voluntary Service hospital cafes, shops, and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us funds volunteer action in hospitals and the community.

Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy retail Shop and Cafe at RVS Cafe, Royal Alexandra Hospital.

In this role, you will be responsible for:

1. Providing friendly, helpful, and efficient service at all times.
2. Welcoming customers, informing them about specials or new products, answering questions, and accepting orders and payments.
3. Operating the till and cashing up.
4. Maintaining a high level of cleanliness, complying with Health and Safety and food hygiene standards, and ensuring all areas of the site remain tidy.
5. Ensuring that all stock and displays are replenished regularly and ordering supplies if required.

Hours: 16

This is a permanent, part-time role working 16 hours flexibly across the full week, with some evening and weekend work required.

There may also be opportunities for paid overtime in busy periods or to cover absence.

Benefits include:

• Salary of £12.43 per hour (FTE £22,638 per annum)
• 26 days’ holiday (pro-rata) plus paid statutory Bank Holidays (pro-rata)
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package with access to discounts and cashback online
• A 24-hour doctor line, financial support for dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face counselling sessions
• Extensive online and on-the-job training to support your success
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact on lives, communities, and society

What you'll bring as our Retail Customer Assistant:

Working in a hospital requires a special kind of customer service. Your ability to communicate effectively with a variety of people in a friendly and cheerful manner will make a real difference. The key is to adapt your approach to meet each person's needs.

• Previous experience in retail or a café environment is advantageous but not essential, as training will be provided. A positive attitude and a can-do mindset are essential.
• Knowledge of EPOS/till systems would be beneficial.
• Experience with general administrative processes is advantageous.
• Willingness to engage in training and ongoing professional development.
• Ability to deliver outstanding customer service.
• Great communication skills.
• Excellent organizational skills.
• Familiarity with email and internet use.
• Good literacy and numeracy skills.
• A flexible approach to working hours.
• Enjoy working within a passionate team of employees and volunteers, as well as independently on occasion.

Please read the role profile attached for full details of this opportunity.

If you believe you have the skills and experience to become our Retail Customer Assistant, please click ‘apply’ today. We look forward to hearing from you!

The closing date for applications is 16 May 2025. However, we reserve the right to close this vacancy early if sufficient applications are received.

At Royal Voluntary Service, we are committed to inclusivity and diversity. We celebrate differences and encourage everyone to join us and be themselves at work. To learn more about our commitment to EDI, please visit our website.

Join Royal Voluntary Service and help us change lives, communities, and society.