Retail Customer Assistant

Royal Voluntary Service; Coventry; On-site; GBP 20,000 - 27,000; Part time

Benefits offered by this job

Holiday entitlement

Bank holidays

Volunteer leave

Pension scheme with employer contrib.

Sick pay after probation

Employee assistance program

Job summary

Royal Voluntary Service at City Of Coventry Health Care Centre is recruiting two Retail Customer Assistants on a part-time, permanent basis. You’ll deliver friendly service, handle till duties, and assist with stock and food or drink preparation in a hospital cafe setting.

Salary is £12.71 per hour (FTE £23,136 per annum). The role involves working with employees and volunteers to ensure excellent customer experiences in Coventry.

Responsibilities

• Providing friendly, helpful and efficient service at all times
• Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
• Operating the till and cashing up
• Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards
• Ensuring stock and displays are replenished regularly and ordering supplies if required
• Preparing hot and cold drinks (Café) and serving freshly made food
• Receiving deliveries, distributing, maintaining and date rotating stock and assisting in stock checks
• Engaging with volunteers to lead by example and ensure a positive volunteer experience

Job description

Royal Voluntary Service has an opportunity available for 2x Retail Customer Assistant to join our team at City Of Coventry Health Care Centre, 2 Stoney Stanton Road, Coventry CV1 4FS. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).

About the Role

Royal Voluntary Service hospital cafes, shops and trolleys are part of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy retail sites at City of Coventry Health Care Centre.

Key Responsibilities

• Providing friendly, helpful and efficient service at all times
• Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
• Operating the till and cashing up
• Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
• Ensuring that all stock and displays are replenished regularly and ordering supplies if required
• Preparing hot and cold drinks (Café)
• Serving freshly made food such as cake, sandwiches, and pastries (Café)
• Operating the till and undertake cash reconciliation as required
• Receiving incoming deliveries, distributing, maintaining, and date rotating stock as appropriate, and assisting in the accurate completion of regular stock checks
• Engaging with volunteers to direct & lead by example to ensure they have a great volunteer experience
• Maintaining cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
• Handling pushing loaded trolleys of stock for long distances

Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone's day. The key is to adapt your approach to each person to ensure their needs are met.

This is how you'll be doing it: Delivers Objectives Strives to deliver what is expected or required of them and consistently meets objectives and deadlines. Is dependable and does not like abandoned tasks without seeing them through to the end. Work is often conducted in a thorough and methodical manner. Quality Orientation Pays attention, is precise, checks, and completes things Focuses on getting things right and seeks to ensure that decisions and solutions minimise risk. Adheres to policy and standards. Team Working Enjoys participating in group activities and likes to work with other people. Is ready to collaborate with and support others and is willing to cooperate and compromise for the overall good. Service Delivery Focussed Identifies and focuses on the individual needs and concerns of the customer or client. Engages and responds accordingly with a professional and high-quality service. Is committed to keeping people safe from harm. Following Directions Is motivated to accept and comply with standards and instructions and delivers accurately on what is promised or expected. Works productively in co-operation with, and support of, others. Interpersonal Sensitivity Has the ability to interact with others in a sensitive and effective way. Respects and works well with others. Is able to build and maintain healthy relationships that are mutually beneficial.

Benefits

This is all the other great stuff you'll be getting

• Previous experience in a retail or cafe environment would be an advantage, but training will be given - just make sure you have a positive attitude and can-do mindset along with a willingness to work and we'll teach you the rest
• The ability to deliver outstanding customer service
• Excellent communications skills
• Demonstrates a high level of organisational skills
• Familiarity with email and internet is required
• A flexible approach towards working hours
• Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
• Can demonstrate a proficient level of literacy and numeracy
• Knowledge of EPOS / till systems would be advantageous
• Knowledge and experience of general administrative processes
• A willingness to undertake training and continuing professional development

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society. Other organisations may call this role Retail Customer Assistant, Retail Assistant, Customer Service Assistant, or Customer Assistant.

Hours: x12 hour shifts. 3 shifts from 7 on a rota basis, e.g. Monday, Tuesday, Wednesday or Thursday, Friday, Saturday or Sunday. Example shifts are 08:30 to 12:30 or 12:30 to 16:30, but shifts would be from opening to closing. Our retail sites are open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.

Compensation & Leave

• Salary of £12.71 per hour (FTE £23,136 per annum)
• 26 days' holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
• Ten weeks' company sick pay following successful completion of probation
• A great pension scheme with 5% employer contributions
• 2 x Base Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities, and society