Retail Customer Assistant

Royal Voluntary Service; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Retail Customer Assistant, um ein freundliches und unterstützendes Team in einem Krankenhaus-Café zu verstärken. In dieser Teilzeitstelle sind Sie für die Bereitstellung eines hervorragenden Kundenservices verantwortlich und tragen zur täglichen Betriebsführung bei. Mit einem wettbewerbsfähigen Gehalt und zahlreichen Vorteilen, einschließlich umfangreicher Schulungen und Entwicklungsmöglichkeiten, bietet diese Rolle die Chance, einen positiven Einfluss auf das Leben der Menschen in Ihrer Gemeinde zu haben. Wenn Sie eine positive Einstellung und den Wunsch haben, zu lernen, freuen wir uns auf Ihre Bewerbung!

Benefits

26 Tage Urlaub plus gesetzliche Feiertage

Zehn Wochen Firmenkrankengeld

Ausgezeichnetes Pensionsschema

Doppelte Gehalt Todesfallleistung

Zugang zu Mitarbeitervorteilen

24-Stunden-Arztlinie

Vertrauliches Mitarbeiterhilfeprogramm

Umfangreiche Schulungen

Flexible Arbeitsmöglichkeiten

Entwicklungsmöglichkeiten

Qualifications

• Erfahrung im Einzelhandel oder Café ist von Vorteil, Schulung wird jedoch bereitgestellt.
• Ausgezeichnete Kundenservicefähigkeiten sind erforderlich.

Responsibilities

• Freundlichen und effizienten Service bieten.
• Kunden begrüßen und Bestellungen bearbeiten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Flexibilität

EPOS/Kassensysteme

Literacy und Numeracy

Tools

EPOS-Systeme

Job description

Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Royal Orthopaedic Hospital RVS Cafe, Bristol Road South, Birmingham, B31 2AP. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.43 per hour (FTE £22,638 per annum).

About the Retail Customer Assistant role:

Royal Voluntary Service hospital cafes, shops, and trolley services are integral parts of the NHS and serve as valuable community assets. Staffed by employees and volunteers, we offer a wide range of beverages and healthy food options. Our customers appreciate that their spending supports volunteer actions in hospitals and communities.

Working alongside a friendly team of employees and volunteers, you will participate in the daily operations of our busy retail Cafe at Royal Orthopaedic Hospital, Birmingham.

In this role, you will be responsible for:

1. Providing friendly, helpful, and efficient service at all times
2. Welcoming customers, informing them about specials or new products, answering questions, and processing orders and payments
3. Operating the till and cashing up
4. Maintaining high standards of cleanliness in compliance with Health and Safety and food hygiene standards
5. Ensuring stock levels and displays are replenished regularly and ordering supplies if needed

Hours: 10 hours per week

This is a permanent, part-time role working:

• Friday 4 hrs (13:00-17:00)
• Saturday 09:30-15:30

Our retail sites may operate on weekends and bank holidays.

Paid overtime may be available during busy periods or to cover absences.

Benefits include:

• Salary of £12.43 per hour (FTE £22,638 per annum)
• 26 days’ holiday (pro-rata) plus statutory Bank Holidays (pro-rata)
• Ten weeks’ company sick pay after successful probation
• Excellent pension scheme
• Double Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• Access to an employee benefits website with discounts and cashback
• 24-hour doctor line and financial support for dental, optical, and other therapies
• Confidential employee assistance programme with up to six face-to-face counselling sessions
• Extensive online and on-the-job training
• Flexible working opportunities
• Opportunities for skill development and career progression
• The chance to make a positive impact in lives and communities

What you’ll bring as our Retail Customer Assistant:

Working in a hospital requires excellent customer service skills. Your friendly and cheerful communication will make a positive difference. Adapting your approach to meet individual needs is key.

• Experience in retail or café environment is advantageous, but training will be provided—just bring a positive attitude and willingness to learn.
• Knowledge of EPOS/till systems is beneficial.
• Experience with administrative processes is a plus.
• Willingness to engage in ongoing training and development.
• Outstanding customer service skills
• Strong communication skills
• Excellent organisational skills
• Familiarity with email and internet use
• Good literacy and numeracy skills
• Flexible approach to working hours
• Enjoy working within a passionate team and independently when needed

Please read the role profile attached for full details of this opportunity.

If you believe you have the skills and experience to become our Retail Customer Assistant, please click ‘apply’ today—we’d love to hear from you!

The closing date for applications is 06 June 2025. We reserve the right to close the vacancy early if sufficient applications are received.

At Royal Voluntary Service, we aim to promote inclusivity and diversity. We celebrate differences and encourage everyone to join us and be themselves at work. To learn more about our commitment to equality, diversity, and inclusion, please visit our website.

Join Royal Voluntary Service and help us change lives, communities, and society.

Other titles for this role include Retail Assistant, Shop Assistant, Café Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant.