Retail Customer Advisor (Warrington) - 12 hours

TN United Kingdom; Warrington; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking company as a Retail Customer Advisor, where your passion for customer service will shine. In this role, you will engage with customers, providing exceptional experiences while promoting innovative products. With comprehensive training provided, you will have the opportunity to grow your skills in a supportive environment. The company values diversity and inclusion, offering a competitive benefits package, including a free staff handset, generous holiday allowance, and various retail-specific perks. This is your chance to make a meaningful impact in the retail sector while developing your career.

Benefits

Free staff handset + unlimited SIM card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days plus bank holidays

Tastecard membership

Uber spending money

Discounts across retailers

Opportunity to win monthly and annual awards

Qualifications

• Passion for delivering exceptional customer service.
• Eager to learn and grow in a retail environment.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Achieve personal and store KPIs by driving sales.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

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Retail Customer Advisor (Warrington) - 12 hours, Warrington

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Client:

Three UK

Location:

Warrington, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

32c8808e93e0

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve high standards across Three while hitting sales targets as a team.

Key Responsibilities:

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalized solutions for mobile or network-related inquiries, ensuring prompt resolutions.

Qualifications:

We seek individuals eager to 'wow' our customers by demonstrating how technology can transform everyday moments into something extraordinary.

Key qualities include:

• Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
• Team Collaboration: Ability to work well within a team, contributing positively.
• Problem Solving: Resourceful and proactive in resolving customer challenges.

Full training is provided; prior product knowledge is not required. Ambition and a drive to learn are most important.

Join a business that invests in your talent, empowering you to innovate, collaborate, and grow. We support ongoing development to build your skills and confidence, enabling you to excel as a Customer Advisor and beyond.

Additional Information:

We value our people and strive to support our customers and colleagues through an inclusive culture. We offer a competitive package including pay and benefits that support your health and well-being.

Benefits include:

• A free staff handset + unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days plus bank holidays and 3 personal days (pro-rata)

Retail-specific benefits:

• A Tastecard membership
• Uber spending money
• Discounts across retailers, activities, gyms, and health clubs via Perks at Work
• Opportunity to win monthly and annual awards

We celebrate diversity and inclusion, aiming for our teams to reflect our values. We welcome applications from all backgrounds and are committed to equality and supporting applicants with reasonable adjustments.

We look forward to your application and hope you join Team Three!