Retail Customer Advisor (Trowbridge) - 16 hours

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Retail Customer Advisor to enhance customer experiences and drive sales in Trowbridge. This role emphasizes exceptional customer service, teamwork, and problem-solving skills. With full training provided, candidates are encouraged to bring their ambition and willingness to learn. The company offers a supportive environment with numerous benefits, including a free staff handset, generous holiday allowance, and ongoing development opportunities. Join a diverse team committed to delivering outstanding service and making a positive impact on customers' lives.

Benefits

Free staff handset + unlimited sim card

4.5% employer pension contribution

Life assurance

31 days holiday allowance

Tastecard membership

Money to spend with Uber

Retail discounts

Opportunity to win awards

Qualifications

• Eager to provide exceptional customer service and understand customer needs.
• Ability to work collaboratively within a team environment.
• Resourceful in resolving inquiries and challenges.

Responsibilities

• Enhance customer journey through meaningful interactions.
• Create exceptional experiences by promoting products and services.
• Achieve KPIs by driving sales and meeting goals.

Skills

Customer Focus

Team Collaboration

Problem Solving

Job description

Retail Customer Advisor (Trowbridge) - 16 hours, Trowbridge

Client:

Three UK

Location:

Trowbridge, United Kingdom

Job Category:

Retail

EU work permit required:

Yes

Job Reference:

a984175e7888

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products will help us achieve high standards and sales targets as a team.

Key Responsibilities:

1. Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
2. Service Excellence: Create exceptional experiences by promoting our products and services.
3. Performance Enhancement: Achieve KPIs by driving sales and meeting goals.
4. Solution Efficiency: Provide personalized solutions for mobile or network-related inquiries, ensuring prompt resolutions.

Qualifications:

We seek individuals eager to 'wow' customers by demonstrating how technology can transform everyday moments. Key qualities include:

• Customer Focused: Passion for delivering exceptional service and understanding customer needs.
• Team Collaboration: Ability to work well within a team environment.
• Problem Solving: Resourceful and proactive in resolving inquiries and challenges.

Full training will be provided; prior knowledge of products is not required—ambition and a willingness to learn are most important.

Additional Information:

We invest in our employees, offering ongoing development to build skills and confidence. Our benefits include:

• A free staff handset + unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days plus 2 bank holidays and 3 personal days (pro-rata)

Retail-specific benefits:

• A Tastecard membership
• Money to spend with Uber
• Discounts across retailers, activities, gyms, and health clubs
• Opportunity to win awards

We value diversity and inclusion and are committed to equality in employment. We welcome applicants of all backgrounds and abilities, and support reasonable adjustments during the application process.

We look forward to your application to join Team Three!