Retail Customer Advisor (Tamworth) - 20 hours

Three UK; Tamworth; On-site; GBP 14,320 - 20,395; Part time

Benefits offered by this job

Free staff handset + unlimited sim card

Life assurance

31 days annual leave plus 2 bank holidays and 3 personal days

Tastecard membership

Money to spend with Uber

Access to discounts across thousands of retailers

Opportunity to win monthly and annual awards

Job summary

An established industry player is seeking energetic individuals to join their retail team as Customer Advisors. This role is pivotal in delivering exceptional customer service and enhancing the customer experience through meaningful interactions. With a focus on teamwork and problem-solving, you will help customers find tailored solutions while achieving sales targets. The company values diversity and inclusivity, offering a supportive environment for personal and professional growth. Join a team that is dedicated to making a positive impact and providing better connectivity for every customer.

Qualifications

• Strong passion for delivering exceptional customer service.
• Ability to work well within a team and contribute positively.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Achieve personal and store Key Performance Indicators (KPIs).
• Provide personalized solutions for customer inquiries.

Skills

Customer Service

Team Collaboration

Problem Solving

Job description

Retail Customer Advisor (Tamworth) - 20 hours

• Part-time
• Requisition Grade: Grade G Customer Advisor

Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance

Hours: 20 hours across 4 days per week, including weekends on a rotation basis

Join our big network made up of incredible people on a collective mission to provide better connectivity every day, for every customer. It means making an impact and delivering amazing experiences to every person who walks through the door. Everyone at Three has an integral role to play, and we need more energetic, super-talented people within our stores to help us take it one step further.

The Three Store in Tamworth is located in the Ankerside Shopping Centre, surrounded by a range of retail shops, cafes, and just a short walk from the historic Tamworth Castle and the scenic Castle Grounds. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities:

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

At Three, we offer a range of benefits:

• A free staff handset + unlimited sim card
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

As a bonus, within retail, you will also receive:

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

We’re excited to receive your application to join Team Three!