Retail Customer Advisor (Southend) - 30 hours

Three UK; Southend-on-Sea; On-site; GBP 22,000 - 26,000; Full time

Job summary

Three UK is seeking a Retail Customer Advisor to enhance customer experience and achieve sales targets in their Southend-on-Sea store. Ideal candidates are customer-focused individuals with a passion for technology and a knack for problem-solving. The role offers comprehensive training and career development opportunities within a supportive team environment.

Benefits

Free staff handset + unlimited sim card

4.5% employer pension contribution

Life assurance

31 days annual leave plus 2 bank holidays and 3 personal days

Tastecard membership

Money to spend with Uber

Access to discounts across retailers

Opportunity to win monthly and annual awards

Qualifications

• Strong passion for delivering exceptional customer service.
• Ability to work well within a team.
• Resourceful in resolving customer enquiries.

Responsibilities

• Enhance customer journey through meaningful interactions.
• Create exceptional experiences by tailoring products and services.
• Achieve personal and store KPIs by driving sales.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Three UK

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

762d32009491

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

col-wide

Job Description:

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities:

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency:Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Qualifications

It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

Key qualities include:

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.

Additional Information

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

At Three, we offer a range of benefits:

• A free staff handset + unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

As a bonus, within retail, you will also receive:

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
• Opportunity to win ‘Three Celebrates’ monthly and annual awards