Retail Customer Advisor (Maidstone) - 37.5 hours

TN United Kingdom; Maidstone; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Retail Customer Advisor to join their dynamic team in Maidstone. This role is pivotal in delivering exceptional customer service and understanding individual needs. With comprehensive training provided, candidates will have the opportunity to grow and develop their skills while promoting innovative products and services. The company values diversity and inclusion, fostering a supportive environment for all employees. If you are passionate about customer engagement and eager to make a difference, this position offers a fantastic opportunity to thrive in a vibrant retail setting.

Benefits

Free staff handset and unlimited SIM card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days plus bank and personal days

Retail perks like Tastecard membership, Uber credits, discounts, and awards

Qualifications

• Passion for delivering exceptional service and understanding customer needs.
• Resourceful and proactive in resolving inquiries and challenges.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Achieve personal and store KPIs by driving sales and meeting goals.

Skills

Customer Service

Team Collaboration

Problem Solving

Job description

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Retail Customer Advisor (Maidstone) - 37.5 hours, Maidstone

Client:

Three UK

Location:

Maidstone, United Kingdom

Job Category:

Retail

EU work permit required:

Yes

Job Reference:

7a1dc82f4515

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products will help us achieve high standards and sales targets.

Key Responsibilities:

1. Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
2. Service Excellence: Create exceptional experiences by promoting our products and services.
3. Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting goals.
4. Solution Efficiency: Provide personalized solutions for mobile or network-related inquiries promptly.

Qualifications:

We seek individuals eager to 'wow' customers by demonstrating how technology can transform moments into extraordinary experiences.

Key qualities include:

• Customer Focused: Passion for delivering exceptional service and understanding customer needs.
• Team Collaboration: Ability to work well within a team in a positive environment.
• Problem Solving: Resourceful and proactive in resolving inquiries and challenges.

Full training is provided, so prior product knowledge isn't required—ambition and willingness to learn are most important.

Additional Information:

We are committed to investing in your talent, offering ongoing development to build your skills and confidence. We support your growth as a Customer Advisor and beyond.

Benefits:

• A free staff handset and unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days plus bank and personal days (pro-rata)
• Retail perks like Tastecard membership, Uber credits, discounts, and awards

Our Culture:

We value diversity and inclusion, supporting all team members. We are a Disability Confident Employer and encourage applications from all backgrounds.

If you believe you're a good fit, please apply! We look forward to your application and welcoming you to Team Three.