Retail Customer Advisor (Lowestoft) - 20 hours

TN United Kingdom; Lowestoft; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking company as a Retail Customer Advisor in Lowestoft, where you'll play a crucial role in enhancing customer experiences. This position offers the opportunity to work with cutting-edge products and services, fostering a positive environment while achieving sales targets. With full training provided, your ambition and drive to learn will be key to your success. Enjoy a competitive package of pay and benefits, including a free staff handset, generous holiday allowance, and numerous discounts. Be part of a diverse and inclusive team that values your unique contributions and supports your growth.

Benefits

Free staff handset + unlimited sim card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days annual leave

Tastecard membership

Money to spend with Uber

Access to discounts across thousands of retailers

Opportunity to win monthly and annual awards

Qualifications

• Strong passion for delivering exceptional customer service.
• Ability to understand and meet customer needs.
• Resourceful and proactive in resolving customer enquiries.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Achieve personal and store Key Performance Indicators (KPIs).
• Provide personalised solutions for mobile or network-related enquiries.

Skills

Customer Service

Team Collaboration

Problem Solving

Job description

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Retail Customer Advisor (Lowestoft) - 20 hours, Lowestoft

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Client:

Three UK

Location:

Lowestoft, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

69b29e39bd71

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities:

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency:Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Qualifications

It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

Key qualities include:

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.

Additional Information

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

At Three, we offer a range of benefits:

• A free staff handset + unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

As a bonus, within retail, you will also receive:

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

We’re excited to receive your application to join Team Three!