Retail Customer Advisor (Kingston, London) - 30 hours

Three UK; South Hams; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider is seeking a Retail Customer Advisor in South Hams. You will enhance customer experiences, meet sales targets, and provide tailored solutions. Full training is given, so no prior knowledge is required. The role offers competitive pay, bonuses, and extensive benefits including annual leave and a free staff handset.

Benefits

Free staff handset + unlimited SIM card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days

Qualifications

• Passion for delivering exceptional customer service and understanding customer needs.
• Ability to work well within a team and contribute to a positive, high-performing environment.
• Resourceful and proactive in resolving customer enquiries and challenges.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting innovative products and services.
• Achieve personal and store KPIs by driving sales.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

Overview

Company: VodafoneThree – Kingston, London

Role: Retail Customer Advisor

Location: Kingston, London

Salary: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on store performance

Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis

About Us

We’re here to build a network the UK can count on – one that connects people, places and potential. We believe everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We value belonging and welcome diverse perspectives. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree: Join us and you’ll be at the heart of change. We invest in sustainability, build opportunities, and power businesses, services and communities across the country. You’ll work on real challenges with real impact across every corner of the country. We move at pace and are continually learning. The Kingston Three Store offers a modern retail space with smartphones, accessories and mobile services, staffed by friendly and knowledgeable colleagues.

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve high standards and hit sales targets as a team.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for general mobile or network-related enquiries, ensuring prompt resolution.

Qualifications

We look for individuals who want to wow customers by showing how technology can transform everyday moments. Key qualities include:

• Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
• Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training is provided, so no prior knowledge of our products is required. Ambition and the drive to learn matter most. We offer ongoing development opportunities to help you grow as a Customer Advisor and beyond.

Benefits & Additional Information

We offer a competitive package of pay and benefits, including pay, bonuses, and paid time off (pro-rata). We provide access to learning and development tools to support your career growth. Our benefits include:

• A free staff handset + unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

Additional retail benefits include: Tastecard membership, Uber credit, access to discounts across thousands of retailers and activities, and opportunities to win awards.

Need to Know

We are committed to an inclusive recruitment process and can provide reasonable adjustments during interviews. If you require adjustments, please contact your recruiter or email [e-mail]. We use AI in parts of our business to boost innovation, but we value your authentic experiences and abilities. We look forward to getting to know the real you.