Retail Customer Advisor (Hempstead Valley) - 12 hours

Three UK; Uttlesford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading telecommunications company is seeking a Retail Customer Advisor in Saffron Walden. You'll engage with customers, enhance their journey, and contribute to achieving sales targets. Passion for customer service and collaboration in a team are key. Full training is provided. Competitive package includes staff benefits and ongoing development opportunities.

Benefits

A free staff handset + unlimited sim card

4.5% employer pension contribution

Life assurance

31 days annual leave plus bank holidays

A Tastecard membership

Qualifications

• Passionate about delivering exceptional customer service and understanding customer needs.
• Able to work well within a team, contributing to a positive environment.
• Resourceful and proactive in resolving customer challenges.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting innovative products.
• Achieve personal and store KPIs by driving sales.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

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Retail Customer Advisor (Hempstead Valley) - 12 hours, Saffron Walden

Client:

Three UK

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

ef55f7e2d843

Job Views:

15

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve high standards across Three while hitting sales targets together as a team.

Key Responsibilities:

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for mobile or network-related enquiries, ensuring prompt resolutions.

Qualifications:

We seek individuals eager to 'wow' our customers by demonstrating how technology can transform everyday moments into something extraordinary. Key qualities include:

• Customer Focused: Passionate about delivering exceptional customer service and understanding customer needs.
• Team Collaboration: Able to work well within a team, contributing to a positive environment.
• Problem Solving: Resourceful and proactive in resolving customer challenges.

Full training will be provided; prior product knowledge is not required—ambition and the drive to learn are most important.

Join a business that invests in your talent, empowering you to innovate, collaborate, and grow. We offer ongoing development opportunities to build your skills and confidence, enabling you to excel as a Customer Advisor and beyond.

Additional Information:

We are a people-focused business. We work hard to support our customers and colleagues, fostering an inclusive culture that inspires every day. We offer a competitive package including:

• A free staff handset + unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

Retail-specific benefits include:

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across retailers, activities, gyms, and health clubs via Perks at Work
• Opportunities to win ‘Three Celebrates’ monthly and annual awards

Reasonable Adjustments:

We believe everyone should have the opportunity to interview for roles matching their skills. We provide reasonable adjustments during the interview process to help you perform at your best. For support, contact the recruiter directly or email [emailprotected].