Retail Customer Advisor (Havant) - 30 hours

Three UK; Havant; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading telecommunications company in the UK is looking for a Retail Customer Advisor to enhance the customer journey and create exceptional experiences. Candidates should be passionate about customer service and able to work collaboratively in a team. This position offers full training and numerous benefits including a free staff handset, pension contributions, and a generous holiday allowance.

Benefits

Free staff handset + unlimited SIM card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days + 2 bank holidays + 3 personal days

Discounts with retailers, activities, gyms, and health clubs

Monthly and annual awards in retail

Qualifications

• Passionate about delivering exceptional customer service.
• Ability to work well within a team.
• Resourceful and proactive in resolving customer inquiries.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting our products and services.
• Achieve personal and store KPIs by driving sales.

Skills

Exceptional customer service

Team collaboration

Problem solving

Job description

Job Title: Retail Customer Advisor at Three UK

Location: Not specified

Job Category: Other

EU Work Permit Required: Yes

Key Responsibilities:

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalized solutions for general mobile or network-related inquiries, ensuring prompt resolutions.

Qualifications:

We seek individuals passionate about 'wowing' customers by demonstrating how technology can transform moments into extraordinary experiences.

• Customer Focused: Strong passion for delivering exceptional customer service and understanding customer needs.
• Team Collaboration: Ability to work well within a team, contributing positively.
• Problem Solving: Resourceful and proactive in resolving customer inquiries and challenges.

Full training will be provided; prior product knowledge is not required. The drive to learn is most important.

Additional Benefits:

• Free staff handset + unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days + 2 bank holidays + 3 personal days (pro-rata)
• Discounts with retailers, activities, gyms, and health clubs
• Monthly and annual awards in retail

Other Information:

We foster an inclusive culture that supports and inspires. We are committed to reasonable adjustments during the interview process to ensure everyone has the opportunity to succeed. For support, contact the recruiter or email [emailprotected].