Retail Customer Advisor (Guildford) - 30 hours

Three UK; Guildford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider in Guildford is seeking a Retail Customer Advisor. You will enhance customer experience, drive sales, and provide personalized solutions. Ideal candidates are passionate about customer service and enjoy collaborative teamwork. This role offers comprehensive training and a competitive package, including staff benefits and ongoing development opportunities.

Benefits

Free staff handset + unlimited sim card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days annual leave plus bank holidays and personal days

Tastecard membership

Money to spend with Uber

Access to discounts across retailers and activities

Opportunity for monthly and annual awards

Qualifications

• Strong passion for delivering exceptional customer service.
• Ability to work well within a team.
• Resourceful and proactive in resolving customer inquiries.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences through innovative products.
• Achieve sales and performance goals.
• Provide personalized solutions for mobile or network inquiries.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

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Retail Customer Advisor (Guildford) - 30 hours, Guildford

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Client:

Three UK

Location:

Guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

292828cf8f57

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities:

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency:Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Qualifications

It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

Key qualities include:

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.

Additional Information

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

At Three, we offer a range of benefits:

• A free staff handset + unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

As a bonus, within retail, you will also receive:

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

Reasonable Adjustments

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process

We’re committed to supporting you throughout every stage of your journey with us. If you need any additional support in your online assessment or interview, please contact the recruiter directly or email [emailprotected]