Retail Customer Advisor (Edinburgh Gyle) - 16 hours

TN United Kingdom; City of Edinburgh; On-site; GBP 20,000 - 30,000; Part time

Job summary

An innovative company is seeking a Retail Customer Advisor to join their Edinburgh team. In this dynamic role, you will engage with customers, providing exceptional service and promoting cutting-edge products. Your contributions will help achieve sales targets while creating positive experiences for customers. With a commitment to employee development, the company offers comprehensive training and numerous benefits, including a free staff handset and generous holiday allowance. Join a team that values diversity and fosters a supportive work environment, making every day an opportunity to learn and grow.

Benefits

Free staff handset and unlimited SIM card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days plus 2 bank holidays and 3 personal days

Retail benefits such as Tastecard and Uber credits

Qualifications

• Passion for delivering exceptional customer service.
• Ability to work well within a team environment.

Responsibilities

• Enhance customer journey through meaningful interactions.
• Achieve personal and store KPIs by driving sales.

Skills

Customer Service

Team Collaboration

Problem Solving

Job description

Retail Customer Advisor (Edinburgh Gyle) - 16 hours, Edinburgh

Client: Three UK

Location: Edinburgh, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: e52f733cfeee

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve high standards across Three while hitting sales targets together as a team.

Key Responsibilities

1. Customer Engagement: Enhance the customer journey through meaningful interactions, leaving our customers feeling positive and valued.
2. Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
3. Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
4. Solution Efficiency: Provide personalized solutions for general mobile or network-related enquiries, ensuring prompt resolutions.

Qualifications

We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something extraordinary.

Key qualities include:

• Customer Focused: A passion for delivering exceptional customer service and understanding customer needs.
• Team Collaboration: Ability to work well within a team, contributing to a positive environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided; prior knowledge of our products is not required. Ambition and a drive to learn are most important.

Additional Information

We invest in your talent, offering ongoing development opportunities to build your skills and confidence, enabling you to grow within the company.

Benefits include:

• A free staff handset and unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days plus 2 bank holidays and 3 personal days (pro-rata)
• Additional retail benefits such as Tastecard, Uber credits, retailer discounts, and opportunities to win awards

Our Culture

We are committed to diversity and inclusion, supporting our employees and fostering a respectful environment. We welcome applicants of all backgrounds and abilities and are a Disability Confident Employer.

If you feel this role is for you, please apply! We look forward to your application and to welcoming you to Team Three.