Retail Customer Advisor (Eastbourne) - 30 hours

TN United Kingdom; Eastbourne; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Retail Customer Advisor, where your passion for customer service will shine. In this role, you'll engage with customers to create exceptional experiences, driving sales and meeting performance targets. With full training provided, your ambition and willingness to learn are the keys to success. Enjoy a competitive package that includes a free staff handset, generous holiday allowance, and numerous retail benefits. This inclusive team values your unique contributions and supports your growth, making it an exciting opportunity to develop your career in retail.

Benefits

Free staff handset + unlimited SIM

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days plus 2 bank holidays and 3 personal days

Tastecard membership

Uber spending money

Discounts across retailers, activities, gyms, and health clubs

Opportunities to win monthly and annual awards

Qualifications

• Passion for delivering exceptional service and understanding customer needs.
• Ability to work well within a team in a positive, high-performing environment.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Achieve personal and store KPIs by driving sales and meeting goals.

Skills

Customer Service

Team Collaboration

Problem Solving

Job description

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Retail Customer Advisor (Eastbourne) - 30 hours, Eastbourne

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Client:

Three UK

Location:

Eastbourne, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

651efb7e1515

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve high standards while hitting sales targets as a team.

Key Responsibilities:

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by promoting our products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting goals.
• Solution Efficiency: Provide personalized solutions for mobile or network-related inquiries, ensuring prompt resolutions.

Qualifications:

We seek individuals eager to 'wow' customers by demonstrating how technology can transform moments into something extraordinary.

Key qualities include:

• Customer Focused: Passion for delivering exceptional service and understanding customer needs.
• Team Collaboration: Ability to work well within a team in a positive, high-performing environment.
• Problem Solving: Resourceful and proactive in resolving inquiries and challenges.

Full training will be provided; prior product knowledge is not required. Ambition and a drive to learn are most important.

Join a business that invests in your talent, empowering you to innovate, collaborate, and grow. We support ongoing development to build your skills and confidence, enabling you to grow as a Customer Advisor and beyond.

Additional Information:

We value our people and strive to support a diverse, inclusive culture. We offer a competitive package including:

• A free staff handset + unlimited SIM
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days plus 2 bank holidays and 3 personal days (pro-rata)

Retail benefits include:

• A Tastecard membership
• Uber spending money
• Discounts across retailers, activities, gyms, and health clubs via Perks at Work
• Opportunities to win monthly and annual awards

Our diverse and inclusive team values everyone for who they are. We believe in equal opportunity employment and welcome applicants of all backgrounds. We are a Disability Confident Employer and will support reasonable adjustments during the application process.

We look forward to your application and hope you will join Team Three!