Retail Customer Advisor (Croydon - North End Road) - 30 hours

TN United Kingdom; Croydon; On-site; GBP 22,000 - 28,000; Part time

Job summary

Join a leading company as a Retail Customer Advisor in Croydon, where you'll enhance customer experiences and meet sales targets. With full training provided, you'll develop key skills in customer service and teamwork while enjoying various benefits.

Benefits

Free staff handset + unlimited sim card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days plus bank holidays

Tastecard membership

Uber spending money

Retail discounts

Monthly and annual awards

Qualifications

• No prior product knowledge required; full training provided.
• Key qualities include customer focus, teamwork, and problem-solving.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting products and services.
• Achieve personal and store KPIs by driving sales.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

Retail Customer Advisor (Croydon - North End Road) - 30 hours, Croydon

Client: Three UK

Location: Croydon, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: bf43404ed066

Job Views: 2

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve high standards and hit sales targets as a team.

Key Responsibilities:

1. Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
2. Service Excellence: Create exceptional experiences by promoting our products and services.
3. Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting goals.
4. Solution Efficiency: Provide personalized solutions for mobile or network-related inquiries, ensuring prompt resolutions.

Qualifications

We seek individuals eager to 'wow' customers by demonstrating how technology can transform everyday moments. No prior product knowledge is required as full training will be provided. Key qualities include:

• Customer Focused: Passion for delivering exceptional customer service.
• Team Collaboration: Ability to work well within a team.
• Problem Solving: Resourceful in resolving customer inquiries.

We support your growth with ongoing development opportunities to help you succeed as a Customer Advisor and beyond.

Additional Information

We value our people and foster an inclusive culture. Our benefits include:

• A free staff handset + unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days plus bank holidays and personal days (pro-rata)

Retail benefits include:

• A Tastecard membership
• Uber spending money
• Discounts across retailers, activities, gyms, and health clubs
• Opportunity to win monthly and annual awards

We embrace diversity and are committed to equality and supporting candidates with reasonable adjustments during the interview process.

We look forward to your application to join Team Three!