Retail Customer Advisor (Chelmsford) - 20 hours

Three UK; Chelmsford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading telecommunications company in Chelmsford is looking for a Retail Customer Advisor. You will engage customers, promote products, and drive sales while working in a supportive team environment. No prior experience is required; full training will be provided. Benefits include a free staff handset, pension contributions, and generous holiday allowances.

Benefits

Free staff handset and unlimited sim card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days plus bank holidays

Tastecard membership

Uber spending money

Discounts via Perks at Work

Qualifications

• Passion for delivering exceptional service and understanding customer needs.
• Ability to work well within a team.
• Proactive in resolving customer challenges.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting products and services.
• Achieve personal and store KPIs by driving sales.
• Provide personalized solutions for customer inquiries.

Job description

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Retail Customer Advisor (Chelmsford) - 20 hours, Chelmsford

Client:

Three UK

Location:

Chelmsford

Job Category:

Other

EU work permit required:

Yes

Job Reference:

606e38428f78

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve high standards and sales targets.

Key Responsibilities:

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by promoting our products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting goals.
• Solution Efficiency: Provide personalized solutions for customer inquiries promptly.

Qualifications:

We seek individuals eager to 'wow' customers by demonstrating how technology can transform moments into extraordinary experiences. Key qualities include:

• Customer Focused: Passion for delivering exceptional service and understanding customer needs.
• Team Collaboration: Ability to work well within a team.
• Problem Solving: Proactive in resolving customer challenges.

Full training will be provided, so prior knowledge is not required. We value ambition and a willingness to learn.

Additional Information:

We are committed to supporting our people and fostering an inclusive culture. Our benefits include:

• A free staff handset and unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days plus bank holidays and personal days (pro-rata)

Retail benefits include:

• A Tastecard membership
• Uber spending money
• Discounts across retailers and activities via Perks at Work
• Opportunities to win awards

We support candidates with reasonable adjustments during the interview process. For assistance, contact the recruiter or email [emailprotected].