Retail Customer Advisor (Belfast, Victoria Square) - 16 hours

TN United Kingdom; Belfast; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking company as a Retail Customer Advisor in Belfast, where your passion for customer service will shine. You'll engage with customers, providing personalized solutions while promoting innovative products. This role offers full training, making it perfect for those eager to learn and grow. With a supportive team environment and a commitment to diversity, this position not only meets customer needs but also fosters personal development. Enjoy a range of benefits, including a free staff handset and retail-specific perks, while contributing to a culture of excellence.

Benefits

Free staff handset + unlimited sim

Pension contributions

Life assurance

Holiday allowance

Retail discounts

Awards

Qualifications

• Eager to provide exceptional customer service.
• Ambition and drive to learn are essential.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Achieve personal and store KPIs by driving sales.

Skills

Customer Service

Problem Solving

Team Collaboration

Job description

Retail Customer Advisor (Belfast, Victoria Square) - 16 hours, Belfast

Client: Three UK

Location: Belfast, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: 30542d277f78

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve high standards across Three while hitting sales targets as a team.

Key Responsibilities

1. Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
2. Service Excellence: Create exceptional experiences by promoting our innovative products and services.
3. Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
4. Solution Efficiency: Provide personalized solutions for general mobile or network-related inquiries, ensuring prompt resolutions.

Qualifications

We are looking for individuals eager to 'wow' customers by demonstrating how technology can transform everyday moments into something extraordinary.

Key Qualities

1. Customer Focused: Passionate about delivering exceptional customer service and understanding customer needs.
2. Team Collaboration: Able to work well within a team, contributing to a positive environment.
3. Problem Solving: Resourceful and proactive in resolving customer inquiries and challenges.

Full training will be provided; prior knowledge of our products is not required. Ambition and a drive to learn are most important.

Additional Information

We offer a range of benefits including a free staff handset + unlimited sim, pension contributions, life assurance, holiday allowance, and retail-specific perks like discounts and awards. We foster an inclusive culture that supports diversity and equality, welcoming applicants of all backgrounds and abilities. We are a Disability Confident Employer and support reasonable adjustments during the application process.

We look forward to your application to join Team Three!