Retail Customer Advisor

TN United Kingdom; Telford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant team at an established garden centre retailer, where your passion for customer service will shine! As a Retail Customer Advisor, you will play a pivotal role in creating exceptional shopping experiences, driving sales, and building customer loyalty. This fast-paced environment offers a chance to work closely with a diverse team, maintain store standards, and engage with customers in a meaningful way. With generous discounts, ongoing development opportunities, and a supportive culture, this role is perfect for those eager to grow and succeed in a customer-focused setting.

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Confidential support via Retail Trust

Ongoing development through Dobbies Academy

Qualifications

• Passion for delivering great customer experiences.
• Experience in a customer-facing role is essential.

Responsibilities

• Provide excellent customer service and assist with transactions.
• Drive sales through customer interactions and promote membership.

Skills

Customer Service

Teamwork

Product Knowledge

Sales Skills

Time Management

Adaptability

Job description

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Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty, and ensuring high department standards.

Responsibilities

1. Giving great customer service by helping customers with various transactions across the store
2. Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
3. Offering a helping hand with customer queries through great product knowledge
4. Working with your team to maintain the cleanliness and upkeep of your store
5. You will also work on the shopfloor and other areas of the store as needed, which may include stock work, cash handling, take-to-car deliveries, stock control routines, and restaurant services - an ideal opportunity to gain more skills and experience

Who we are looking for

• You have a passion for delivering a great customer experience, serving everyone with a smile
• Experience within a customer-facing role
• You work well within a team, build relationships, and have fun while celebrating success
• You show up to work on time, well presented, and bring a can-do, hardworking attitude
• You are eager to learn new skills and gain new experiences
• You flourish in a busy, fast-paced environment
• Can demonstrate our values at all times - we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers

What we offer

• Generous annual leave entitlement. Use your holidays when you want, with limited statutory days off required
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream – support your financial wellbeing with early access to earnings, savings, and financial advice
• Access to Retail Trust – confidential support, virtual GP, free counselling, and retail rewards through our wellbeing platform
• Access to Dobbies Academy – ongoing development through our eLearning platform and programs
• A thriving culture; the Dobbies team is passionate, diverse, and committed to making it work for our customers

About us

At Dobbies, we’re proud to have a history dating back to 1865. Founded by James Dobbie, we are the only garden centre retailer with stores in every UK nation.

Our passion for gardens and plants makes us unique. We showcase this through our own brand and branded products, concession partners, and services. We champion garden living all year round.

Many stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed setting.

We host events and experiences that bring communities together, and support a national charity that our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team, encouraging colleagues to be their best every day, share wins, and celebrate success. Together, we make it work for our customers.