Retail Customer Advisor

Dobbies Garden Centres Ltd.; Mancetter CP; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading garden retailer in Mancetter is seeking a Retail Customer Advisor to deliver exceptional service to customers and assist with various store operations. The role involves promoting loyalty programs and maintaining store standards. The ideal candidate should have previous customer service experience and thrive in a lively setting.

Benefits

Generous annual leave entitlement

Employee discounts up to 50%

Access to mental health support

Development programs through Dobbies Academy

Qualifications

• Experience within a customer-facing role is essential.
• Demonstrate a can-do attitude and professionalism.
• Fluency in handling varied customer queries.

Responsibilities

• Provide exceptional customer service across various transactions.
• Promote Dobbies Club membership benefits to customers.
• Maintain store cleanliness and assist on the shopfloor.

Skills

Customer service experience

Ability to work well in a team

Punctuality and professionalism

Eagerness to learn

Ability to thrive in a fast-paced environment

Job description

Giving great customer service by helping customers with various transactions across the store, driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership, and offering a helping hand with customer queries through great product knowledge.

As a Retail Customer Advisor, you will work with your team to maintain the cleanliness and upkeep of your store, and also work on the shopfloor and other areas of the store as and when required. This may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience.

Responsibilities

• Giving great customer service by helping customers with various transactions across the store
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through great product knowledge
• Working with your team to maintain the cleanliness and upkeep of your store
• Working on the shopfloor and other areas of the store as and when required

Requirements

• Experience within a customer facing role
• Ability to work well within a team, build relationships and have fun, whilst celebrating success
• Punctuality, being well presented and bringing a can-do and hardworking attitude
• Eagerness to learn new skills and gain new experiences
• Ability to flourish in a busy, fast-paced environment
• Demonstrating our values at all times - we're one team, getting better every day

About Us

At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special.

Benefits

• Generous annual leave entitlement
• Generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream - support your financial wellbeing
• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers