Retail Customer Advisor

Dobbies Garden Centres Ltd.; Hilton CP; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden centre retailer in the UK is seeking a customer service associate. The role involves assisting customers with transactions, driving sales through engagement, and maintaining store standards. Ideal candidates are passionate about customer service, possess team skills, and thrive in a busy environment. Benefits include generous leave, significant employee discounts, and ongoing development opportunities.

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

Access to financial wellbeing support

Employee wellbeing platform

Development programmes

Qualifications

• Passion for delivering a great customer experience.
• Experience in a customer-facing role.
• Able to work well within a team and maintain a positive attitude.

Responsibilities

• Provide excellent customer service and support.
• Drive sales through customer engagement and product recommendations.
• Maintain store cleanliness and assist with stock control.

Skills

Customer service

Teamwork

Product knowledge

Sales skills

Job description

Giving great customer service is at the heart of this role, helping customers with various transactions across the store. You will also be driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.

Responsibilities:

• Provide great customer service by helping customers with various transactions across the store
• Drive sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offer a helping hand with customer queries through great product knowledge
• Work with your team to maintain the cleanliness and upkeep of your store
• Work on the shopfloor and other areas of the store as and when required, including working stock, cash handling, take to car deliveries, stock control routines, and restaurant services

Requirements:

• Passion for delivering a great customer experience, serving everyone with a smile
• Experience within a customer-facing role
• Able to work well within a team, build relationships, and have fun, whilst celebrating success
• Punctual, well-presented, and bring a can-do and hardworking attitude
• Eager to learn new skills and gain new experiences
• Able to flourish in a busy, fast-paced environment
• Demonstrate our values at all times - we're one team, getting better every day, we bring a smile, we live and breathe gardens, and we make it work for our customers

About Us:

Dobbies is proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special.

Benefits:

• Generous annual leave entitlement
• Uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future, and financial advice
• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service, and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse, and committed to making it work for our customers

Dobbies is an equal opportunities employer and welcomes applications from all qualified candidates.