Retail Customer Advisor

Dobbies Garden Centres Ltd.; Findern CP; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden centre retailer in the UK is looking for Retail Customer Advisors to deliver exceptional service and drive sales. Candidates should have experience in customer-facing roles, work well in teams, and be eager to learn. Key responsibilities include assisting customers, maintaining store standards, and promoting customer loyalty. The role offers a thriving culture with various benefits, including generous discounts and a commitment to employee development.

Benefits

Generous annual leave entitlement

50% off in Restaurants, 25% off in Garden Centre

Access to financial well-being support

Access to retail trust and counseling services

Access to Dobbies Academy for development

Qualifications

• Experience within a customer-facing role.
• Ability to work well within a team and build relationships.
• Punctual, well-presented, with a hardworking attitude.
• Eager to learn new skills.
• Able to flourish in a busy environment.
• Demonstrate company values consistently.

Responsibilities

• Provide excellent customer service across the store.
• Drive sales through customer interactions and promotions.
• Assist customers with queries and product knowledge.
• Maintain store cleanliness with the team.
• Work on shop floor, handle stock, and assist in various store areas.

Job description

Responsibilities

• Giving great customer service by helping customers with various transactions across the store
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through great product knowledge
• Working with your team to maintain the cleanliness and upkeep of your store

• You will also work on the shopfloor and other areas of the store as and when required; this may include working stock, cash handling, take-to-car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience.

  Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high department standards.

  You have a passion for delivering a great customer experience, serving everyone with a smile.

Qualifications

• Experience within a customer-facing role
• You work well within a team, build relationships and have fun while celebrating success
• You show up to work on time, well presented and bring your can-do and hardworking attitude along with you
• You are eager to learn new skills and gain new experiences
• You flourish in a busy, fast-paced environment
• Can demonstrate our values at all times – we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
• At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Benefits

• Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through our own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
• Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.