Retail Customer Advisor

TN United Kingdom; Dunfermline; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking Retail Customer Advisors to enhance customer experiences in their stores. This role involves engaging with customers, driving sales, and maintaining store standards. The ideal candidate is passionate about customer service, enjoys working in a team, and thrives in a fast-paced environment. With a rich history and a commitment to community, this company offers a vibrant workplace where employees can grow and succeed. Join a team that values collaboration and customer satisfaction, and be part of a culture that celebrates success and fosters personal development.

Benefits

Generous annual leave

50% discount in Restaurants

25% discount in Garden Centre

10% discount in food halls

Access to Wagestream

Access to Retail Trust

Access to Dobbies Academy

Employee wellbeing platform

Qualifications

• Passion for delivering great customer experiences.
• Experience in a customer-facing role is essential.

Responsibilities

• Provide excellent customer service and assist with transactions.
• Drive sales and promote Dobbies Club membership benefits.

Skills

Customer Service

Teamwork

Product Knowledge

Time Management

Adaptability

Job description

Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.

Responsibilities

• Giving great customer service by helping customers with various transactions across the store.
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
• Offering a helping hand with customer queries through great product knowledge.
• Working with your team to maintain the cleanliness and upkeep of your store.
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience.

Who we are looking for

• You have a passion for delivering a great customer experience, serving everyone with a smile.
• Experience within a customer-facing role.
• You work well within a team, build relationships and have fun, whilst celebrating success.
• You show up to work on time, well presented and bring your can-do and hardworking attitude along with you.
• You are eager to learn new skills and gain new experiences.
• You flourish in a busy, fast-paced environment.
• Can demonstrate our values at all times - we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
• Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.

About us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.